- Community Moderator
- United States
- Was featured in a podcast
- Attended a Community Meetup
- Author had a Free File of the Month
- Bought between 50 and 99 items
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Has been a member for 4-5 years
- Contributed a Tutorial to a Tuts+ Site
Hi All!
We’re currently upgrading our support software which is going to make life a lot easier on our support staff and also anyone sending in support tickets. The system will be down for about 4 hours from the time of this post.
Please note you will still be able to send in tickets and tweet us, however, our reply will be delayed until the upgrade is complete and we are able to clear out the tickets from this downtime. We really appreciate your patience during this, and I’ll update this post when the upgrade is complete.
Any questions about the upgrade? Feel free to post here or just send me a tweet on the @Envato_Support twitter account.
Cheers! 
- Exclusive Author
- Has been a member for 2-3 years
- United States
NO! Don’t Do It!
What am I supposed to do for the next four hours?
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- Grew a moustache for the Envato Movember competition
- Community Moderator
- Contributed a Blog Post
- Author was Featured
- Item was Featured
- Won a Competition
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Has been a member for 4-5 years
Great! What software are you using to handle support?
- Sold between 250 000 and 1 000 000 dollars
- Referred between 500 and 999 users
- Envato Staff
- Author had a File in an Envato Bundle
- Has been a member for 4-5 years
- Author was Featured
- Support Staff
- Was featured in a podcast
dtbaker said
Great! What software are you using to handle support?
I’m curious too!
- Community Moderator
- United States
- Was featured in a podcast
- Attended a Community Meetup
- Author had a Free File of the Month
- Bought between 50 and 99 items
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Has been a member for 4-5 years
- Contributed a Tutorial to a Tuts+ Site
@Christopher – Submit some new files 
dtbaker said
Great! What software are you using to handle support?
David & Curt,
We’ve been using Kayako for a long time ( http://www.kayako.com/ ), we’re just upgrading to a new and improved version at the moment
- Referred more than 2000 users
- Power Elite Author: Sold between 2 000 000 - 4 999 999 dollars
- Author was Featured
- Item was Featured
- Austria
- Bought between 100 and 499 items
- Has been a member for 4-5 years
- Interviewed on the Envato Notes blog
Hey! I just recieved a email confirmation that this months payment was made. But other than usually the email is a little odd since it tells me the payment was done via swift but it was sent to an email adress. (and unfortunatley the email adress is one of my support-co workers and not mine)
I hope that this is just a bug in your email template but would be happy if you could check that for me. Thanks
Hi Christian, We just processed your request for XXXXX (less $35.00 transaction fee) USD via swift. Your payment was sent to xxxx@xxxxx.com. Happy Spending! Regards Envato Marketplaces
Unfortunate timing for your ticket system to be down so I am hijacking this thread 
- Bought between 10 and 49 items
- Exclusive Author
- Has been a member for 2-3 years
- Referred between 10 and 49 users
- Sold between 250 000 and 1 000 000 dollars
- Community Moderator
- United States
- Was featured in a podcast
- Attended a Community Meetup
- Author had a Free File of the Month
- Bought between 50 and 99 items
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Has been a member for 4-5 years
- Contributed a Tutorial to a Tuts+ Site
Kriesi saidHi Kriesi,
Hey! I just recieved a email confirmation that this months payment was made. But other than usually the email is a little odd since it tells me the payment was done via swift but it was sent to an email adress. (and unfortunatley the email adress is one of my support-co workers and not mine)I hope that this is just a bug in your email template but would be happy if you could check that for me. Thanks
Hi Christian, We just processed your request for XXXXX (less $35.00 transaction fee) USD via swift. Your payment was sent to xxxx@xxxxx.com. Happy Spending! Regards Envato MarketplacesUnfortunate timing for your ticket system to be down so I am hijacking this thread
I’ll check with the necessary staff on this and email you either personally or via the system as soon as I hear back. Cheers
- Referred more than 2000 users
- Power Elite Author: Sold between 2 000 000 - 4 999 999 dollars
- Author was Featured
- Item was Featured
- Austria
- Bought between 100 and 499 items
- Has been a member for 4-5 years
- Interviewed on the Envato Notes blog
Thanks Drew
- Author was Featured
- Bought between 50 and 99 items
- Envato Staff
- Exclusive Author
- Has been a member for 6-7 years
- Sold between 1 000 and 5 000 dollars
Kriesi said
Hey! I just recieved a email confirmation that this months payment was made. But other than usually the email is a little odd since it tells me the payment was done via swift but it was sent to an email adress. (and unfortunatley the email adress is one of my support-co workers and not mine)I hope that this is just a bug in your email template but would be happy if you could check that for me. Thanks
Hi Christian, We just processed your request for XXXXX (less $35.00 transaction fee) USD via swift. Your payment was sent to xxxx@xxxxx.com. Happy Spending! Regards Envato MarketplacesUnfortunate timing for your ticket system to be down so I am hijacking this thread
Hey Kriesi,
I can confirm that your SWIFT payment was processed correctly. For some reason there was an email attached to your SWIFT request, thats why our system added that to the notification template. So everything is ok with your SWIFT withdraw
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