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Jun Staff says

To all Envato members. Sometime in the next few hours we are upgrading our support system. Unfortunately we are going to be expecting 1-2 hours of down time. After submitting a ticket, if you have not received an automatic confirmation email from our support system, this will mean that our support system is not online yet. In which case please wait for an hour or so and re-submitted the ticket again. We are sorry for any inconvenience.

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JType says

Sounds good! :)

Will there be any major changes with the new support system?

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joelfalconer says

@JType: I don’t think the changes will be on the frontend, as far as I’m aware it’s the support backend that the form on this site interfaces with getting an upgrade.

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JType says

@joel: Well, I never experienced any problems at all with the support system personally, so any improvements on an apparently already good system must mean that it’s gonna end up being pretty uber! :P

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