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KingDog
Envato team
says

Maybe try a different browser? That’s a strange one. Also, open up a ticket with Support – http://support.envato.com/ Maybe they’ve seen it before?

1054 posts Massfocus
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Massfocus
says

I’m having some difficulties myself, whenever i try to open a ticket it tells me to select a department, which i do and then i get this message ’’Invalid department ID specified; please select a valid department.’‘

When i click on marketplace nothing happens .. I’m using Firefox.

Whatever i choose its giving me the same error.

Edit* for some reason it worked now, got through. odd.

1622 posts AEdorde.com - After Effects Projects
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dorde
says

For me it works fine in internet explorer.
Just tried in chrome, it works only in incognito window.

6728 posts
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KingDog
Envato team
says

I’m having some difficulties myself, whenever i try to open a ticket it tells me to select a department, which i do and then i get this message ’’Invalid department ID specified; please select a valid department.’‘

When i click on marketplace nothing happens .. I’m using Firefox.

Whatever i choose its giving me the same error.

Edit* for some reason it worked now, got through. odd.

Try clearing your cache and restarting your browser. That’s worked for some.

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