341 posts Andre28 - Envato Elite Author
  • Elite Author
  • Exclusive Author
  • 4 Years of Membership
  • Italy
+7 more
andre28
says

My last item approved has been priced very low, at least half compared to all the similar item in the marketplace. I tried to contact support but when i try to open a ticket, an error page occur, and it continue saying that the captcha code isn’t correct… i tried 4-5 times, the same error occur… what can i do?

596 posts
  • Affiliate Level 5
  • Author Level 5
  • Beta Tester
  • Collector Level 1
+5 more
MikeMoloney
says

hmmm, maybe just wait for staff response. Or if you want to embrace the low price. Advertise it as 50% off and see if you can get alot of sales? People might see that it is really low priced compared to the rest and then they may purchase it?

341 posts Andre28 - Envato Elite Author
  • Elite Author
  • Exclusive Author
  • 4 Years of Membership
  • Italy
+7 more
andre28
says

Are you experiencing the same problem with the support ticket? Because i tried also with different browser but the same error occur.

there is a page with this message: #1 [internal function]: Controller_Submit->Confirmation() #2 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/swift/library/MVC/class.SWIFT_Controller.php(335): call_user_func_array(Array, Array) #3 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/swift/library/Module/class.SWIFT_Module.php(164): SWIFT _Controller::Load(Object(SWIFT_Interface), Object(SWIFT_Module), Object(SWIFT_Router), false) #4 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/swift/library/class.SWIFT.php(765): SWIFT _Module->ExecuteController() #5 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/swift/library/class.SWIFT.php(919): SWIFT ->Initialize() #6 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/swift/swift.php(152): SWIFT ::GetInstance() #7 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/index.php(28): require_once(’/var/www/resolv…’) #8 {main} Invalid Core Data: Department, Status, Priority, Type (library/class.SWIFT.php:768)

0 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/modules/tickets/client/class.Controller_Submit.php(459): SWIFT _Ticket::Create(‘Price way to lo…’, ‘andre28’, ‘andreabalzano_8…’, ‘http://graphicr...', 5, ‘4’, ‘7’, ‘0’, ‘60057’, 0, 1, 2, 1, ’’, 0, true)

6839 posts
  • Envato Team
  • 5 Years of Membership
  • Canada
  • Envato Live Participant
+13 more
KingDog
Envato team
says

Have you tried tweeting Support? – http://twitter.com/#!/envato_support

383 posts Definitely Progressing
  • Elite Author
  • Author Level 7
  • Exclusive Author
  • 4 Years of Membership
+6 more
saptarang
says

Are you experiencing the same problem with the support ticket? Because i tried also with different browser but the same error occur. there is a page with this message: #0 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/modules/tickets/client/class.Controller_Submit.php(459): SWIFT _Ticket::Create(‘Price way to lo…’, ‘andre28’, ‘andreabalzano_8…’, ‘http://graphicr...', 5, ‘4’, ‘7’, ‘0’, ‘60057’, 0, 1, 2, 1, ’’, 0, true) #1 [internal function]: Controller_Submit->Confirmation() #2 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/swift/library/MVC/class.SWIFT_Controller.php(335): call_user_func_array(Array, Array) #3 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/swift/library/Module/class.SWIFT_Module.php(164): SWIFT _Controller::Load(Object(SWIFT_Interface), Object(SWIFT_Module), Object(SWIFT_Router), false) #4 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/swift/library/class.SWIFT.php(765): SWIFT _Module->ExecuteController() #5 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/swift/library/class.SWIFT.php(919): SWIFT ->Initialize() #6 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/swift/swift.php(152): SWIFT ::GetInstance() #7 /var/www/resolve-stable-ioncubeopen-4-30-649/upload/index.php(28): require_once(’/var/www/resolv…’) #8 {main} Invalid Core Data: Department, Status, Priority, Type (library/class.SWIFT.php:768)

Yes, I’m also getting same error.

341 posts Andre28 - Envato Elite Author
  • Elite Author
  • Exclusive Author
  • 4 Years of Membership
  • Italy
+7 more
andre28
says

Have you tried tweeting Support? – http://twitter.com/#!/envato_support
i don’t have twitter sorry
6839 posts
  • Envato Team
  • 5 Years of Membership
  • Canada
  • Envato Live Participant
+13 more
KingDog
Envato team
says

No problem. I’ll send in a ticket.

2541 posts
  • Affiliate Level 2
  • Author Level 2
  • Collector Level 3
  • United States
+9 more
CreatingDrew
says

Thanks for letting us know about this guys, I’ll do some testing with the team and bring this to the attention of the developers. Thanks again! :)

by
by
by
by
by
by