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strongwebgr says

Hi,

I opened a ticket 4-5 days ago but I have received no replies.

[#WNG-499-95111] is the ID

Cheers.

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KingDog Envato team says

I’ll let Support know. Thanks!

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strongwebgr says

Thanks for the reply but I haven’t heard back from the support team.

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Dzinc says

Hi strongwebgr, I see here that your support ticket has already been replied to.

Have you by any chance checked your e-mail spam folder? Unfortunately, from time to time, some e-mails can end up hidden in that folder, and go by unnoticed. Please let us know if you do find it.

If you need any further assistance, don’t hesitate to ask. Thanks!

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strongwebgr says

Hey,

Thanks a lot for the reply. It’s appreciated. Nothing in the spam folder. I would have noticed it tbh. Any chance someone can send the ticket response again? Maybe via my profile?

BTW, I never had problems receiving emails from envato, codecanyon an d themeforest that I use and all of them are in the safe senders list.

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Dzinc says

A new reply has just been sent. Please check your inbox and let us know if you’ve received it. Thanks!

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strongwebgr says

Hey,

Thanks again for the reply. I get the notifications that there is a reply here but I have received no emails from envato.

I checked my blocked senders list (just to make sure) but nothing there.

Would it be possible to send me the ticket update via my profile on themeforest?

Can’t think of something else to be honest.

Thanks a lot.

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Dzinc says

Sure, I’ve just sent you a copy of the original support ticket reply from my e-mail.

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