4 posts
  • 4 Years of Membership
  • Collector Level 3
  • United Kingdom
strongwebgr
says

Hi,

I opened a ticket 4-5 days ago but I have received no replies.

[#WNG-499-95111] is the ID

Cheers.

6839 posts
  • Trendsetter
  • Envato Team
  • 6 Years of Membership
  • Canada
+14 more
KingDog
Envato team
says

I’ll let Support know. Thanks!

4 posts
  • 4 Years of Membership
  • Collector Level 3
  • United Kingdom
strongwebgr
says

Thanks for the reply but I haven’t heard back from the support team.

4379 posts
  • Affiliate Level 2
  • Beta Tester
  • Collector Level 2
  • Community Superstar
+7 more
Dzinc
says

Hi strongwebgr, I see here that your support ticket has already been replied to.

Have you by any chance checked your e-mail spam folder? Unfortunately, from time to time, some e-mails can end up hidden in that folder, and go by unnoticed. Please let us know if you do find it.

If you need any further assistance, don’t hesitate to ask. Thanks!

4 posts
  • 4 Years of Membership
  • Collector Level 3
  • United Kingdom
strongwebgr
says

Hey,

Thanks a lot for the reply. It’s appreciated. Nothing in the spam folder. I would have noticed it tbh. Any chance someone can send the ticket response again? Maybe via my profile?

BTW, I never had problems receiving emails from envato, codecanyon an d themeforest that I use and all of them are in the safe senders list.

4379 posts
  • Affiliate Level 2
  • Beta Tester
  • Collector Level 2
  • Community Superstar
+7 more
Dzinc
says

A new reply has just been sent. Please check your inbox and let us know if you’ve received it. Thanks!

4 posts
  • 4 Years of Membership
  • Collector Level 3
  • United Kingdom
strongwebgr
says

Hey,

Thanks again for the reply. I get the notifications that there is a reply here but I have received no emails from envato.

I checked my blocked senders list (just to make sure) but nothing there.

Would it be possible to send me the ticket update via my profile on themeforest?

Can’t think of something else to be honest.

Thanks a lot.

4379 posts
  • Affiliate Level 2
  • Beta Tester
  • Collector Level 2
  • Community Superstar
+7 more
Dzinc
says

Sure, I’ve just sent you a copy of the original support ticket reply from my e-mail.

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