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nmig
says

Hi there! Are you going to reply my two support tickets? I put one yesterday and a reminder today, because an item with two prices!!! Two prices for the same item is not possible!!! Keep waiting for a positive answer! Regards – Nuno

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charlie4282
Moderator
says

Tickets can take up to a week to be replied to.

Could it be that it is the same item but built on different platforms e.g. one HTML template and one WordPress?

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nmig
says

Hi! Same plugin for the same platform: WP. And two different prices!!! Indeed there are not two but three different prices: one in the front page and the two others in the check out. The third price variant is the price if one buys with Paypal…. instead of making a deposit. So I want the support replies me ASAP! Regards – nuno

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charlie4282
Moderator
says

Tickets will still potentially take up to a week or at least a few days to reply.

Haing bought more than most on here I can only assume what you are seeing is the price difference between different licenses for the item and then pre paid deposit .v. buy now options.

All of these are meant to be there for their individual reasons. You can read more about licenses and buying options in envato’s support here http://support.envato.com/index.php?/Knowledgebase/Article/View/216/54/complete-guide-to-purchasing-items

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nmig
says

Hi charlie4282! Many thanks for your interest in this situation… but you can and you should assume nothing and NO this is not a situation of different licenses or prepaid deposit .v. buy now options!!! This is a situation of everything (all items) that were in the most popular plugins front page had a price which price was different when one did the checkout to bought one of them!! Now the prices are the same but at the time I reported the situation this is not the case! Regards – nuno

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AlexFjord
says

All the prices shifted across the marketplaces around 48 hours ago so it was probably a lag from that.

Having said that – paying with or without PayPal would not influence this. That remains more likely deposit .v. buy now.

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nmig
says

Hi! A marketplace do not have two different prices for the same item at the same time… So there was a price in the front page and another price in the buy now… This is not my responsibility.

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tommusrhodus
says

All prices on themeforet were recently increased (in the last 48 hours) by an average of $3, perhaps this price increase has caused the confusion here?

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scottwills
Envato team
says

Hi Nuno! It will take several days to get a response from Support due to the volume of tickets right now but rest assured, they will respond to you. We certainly apologize for the delay in the meantime.

Not knowing all the details of the items you’re referring to, it sounds like you made a purchase during when prices were literally being changed so I suspect there were a few, temporary caching issues across the Marketplace. Sorry to hear how much this confusion this caused. As Tommus just pointed out, new prices were in effect this week.

It sounds like the issue is now resolved however but you’ve done the right thing by contacting Support so someone can investigate to be sure. Thanks so much for catching this issue, we really appreciate it, and thank you for opening a ticket with us. If you were charged an incorrect amount I know our Support crew will be happy to assist you further and they will respond to you as soon as possible.

Thanks so much for your continued patience!

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nmig
says

Hello scottwills! Many thanks for replying me and for your feedback. I’ll check the answer of my support ticket in the next few days. Regards – Nuno

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