1595 posts
  • Sells items exclusively on Envato Market
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Made it to the Authors' Hall of Fame
+6 more
AndrVlad says

Hi !

I submitted two support tickets about 3 days ago and no aswers so far while it was advised about 24 hour (or may be longer for something difficult). Timing is fine, i don’t have anything urgent.

The problem I have is full uncertainty. I don’t have any automatic emails about my tickets even don’t have confirmation email of submitting.

why don’t you have support tickets tracking system so anybody can track submitted tickets and status (like for example: received, under review, resolved, rejected,...) and may be request position in line as well as after ticket resolution would be great to be able to rate how user liked support results.

Usual but very user-useful thing.

Best Regards, AndVlad

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by