3 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
  • Located in Norway
androoo
says

Why does support take so long to reply to a ticket.. is there anyway of getting hold of these guys for a latest version of a theme ? i have developers sitting around waiting..

3 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
  • Located in Norway
androoo
says

because your support takes so long i had to buy again the theme just to get the new version, sort it out, thats [language removed] ridiculous.

1755 posts How's the surf doing?
  • Power Elite Author: Sold more than $1M on Envato Market
  • Had an item that was trending
  • Became a Top 20 Author of the Month
  • Achieved the monthly Community Superstar Award
+9 more
tommusrhodus
says

If you’ve already bought a theme, all you need to do is go to the “downloads” page of your themeforest account to re-download the latest version…

962 posts Rock 'N' Roll
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 2 years
  • Won a Most Wanted contest
+4 more
LSVRthemes
says

You can download the latest version of any purchased item from your account / downloads. No need to contact support for that.

3 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
  • Located in Norway
androoo
says

thats the point i wasnt able to they had removed the download and then dont reply to support tickets, i only bought the theme recently

2049 posts Don't Worry, Be Happy
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+9 more
FinalDestiny
says

If the theme was removed since you purchased it, there’s not much you can do about it, Envato recommends you to download the item immediately, as the author may remove it at anytime, since it’s their item, not Envato’s.

If it wasn’t removed, you should be able to download it normally from the Downloads section

1937 posts
  • Achieved the monthly Community Superstar Award
  • Helped improve Envato sites by detecting a security issue
  • Created a helpful tool/app using the Envato API
  • Participated in a focus group or interview to improve the user experience on Envato Market
+18 more
SamBerson
says

@androoo – please don’t swear. It’s rude and immature.

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