Why does support take so long to reply to a ticket.. is there anyway of getting hold of these guys for a latest version of a theme ? i have developers sitting around waiting..
because your support takes so long i had to buy again the theme just to get the new version, sort it out, thats [language removed] ridiculous.
If you’ve already bought a theme, all you need to do is go to the “downloads” page of your themeforest account to re-download the latest version…
You can download the latest version of any purchased item from your account / downloads. No need to contact support for that.
thats the point i wasnt able to they had removed the download and then dont reply to support tickets, i only bought the theme recently
If the theme was removed since you purchased it, there’s not much you can do about it, Envato recommends you to download the item immediately, as the author may remove it at anytime, since it’s their item, not Envato’s.
If it wasn’t removed, you should be able to download it normally from the Downloads section
- Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
- Open a support ticket if you would like specific help with your account, deposits or purchases.
- Item Support by authors is optional and may vary. Please see the Support tab on each item page.
Most of all, enjoy your time here. Thank you for being a valued Envato community member.