3 posts
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androoo says

Why does support take so long to reply to a ticket.. is there anyway of getting hold of these guys for a latest version of a theme ? i have developers sitting around waiting..

3 posts
  • Has collected 1+ items on Envato Market
androoo says

because your support takes so long i had to buy again the theme just to get the new version, sort it out, thats [language removed] ridiculous.

1585 posts How's the surf doing?
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+6 more
tommusrhodus says

If you’ve already bought a theme, all you need to do is go to the “downloads” page of your themeforest account to re-download the latest version…

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LubosVolovar says

You can download the latest version of any purchased item from your account / downloads. No need to contact support for that.

3 posts
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androoo says

thats the point i wasnt able to they had removed the download and then dont reply to support tickets, i only bought the theme recently

1961 posts Don't Worry, Be Happy
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FinalDestiny says

If the theme was removed since you purchased it, there’s not much you can do about it, Envato recommends you to download the item immediately, as the author may remove it at anytime, since it’s their item, not Envato’s.

If it wasn’t removed, you should be able to download it normally from the Downloads section

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SamBerson says

@androoo – please don’t swear. It’s rude and immature.

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