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Vasterad says

Well, Tom from Envato Support can’t do anything in this case. My bank says that I should use business name as “Bank Account Holder’s Name”. That’s not so good. I’m still mailing with Tom, but I can’t see any solution. I hope my first, second and surname would be enough like up till now for private bank account.

911 posts Never trust a ballerina with a moustache
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Carmen says

Hi Vasterad, Unfortunately, we cannot change the 33 character limit as that’s something the bank is in charge of. I hope you hear back from SWIFT with a good solution. If you have any other issues, please don’t hesitate to contact us. :)

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Vasterad says

I’m writing with Tom about “Additional Info” field right now. Hope there won’t be any issues with payment even with “wrong” bank account holder’s name. To be honest, bank still doesn’t know if my name, second name and surname would be correct and just say that they relies more on account number than details.

Thanks for trying to help me, anyway. :)

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Themes1 says

Greetings Carmen, I don’t know if this is the right place to post this… but I’ve also made last month’s withdrawal request using SWIFT, and it still shows it as pending (I’ve requested it on May 28).

Does anyone else have this issue, or is it just me? thanks.


Hi Vasterad, Unfortunately, we cannot change the 33 character limit as that’s something the bank is in charge of. I hope you hear back from SWIFT with a good solution. If you have any other issues, please don’t hesitate to contact us. :)
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blimpage Staff says

Greetings Carmen, I don’t know if this is the right place to post this… but I’ve also made last month’s withdrawal request using SWIFT, and it still shows it as pending (I’ve requested it on May 28).

Does anyone else have this issue, or is it just me? thanks.

Themes1, Can you submit a support ticket about this at http://support.envato.com/? Once you’ve done this, post back here with the ticket ID and I’ll contact you privately so I can get your details and investigate!

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Themes1 says

Ticket ID: UUF-311-95892

Thanks a lot blimpage.

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blimpage Staff says

Thanks! I’ll investigate this and send you an email about it!

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Themes1 says

blimpage, does it take long to get a reply, usually…?

thanks.


Thanks! I’ll investigate this and send you an email about it!
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blimpage Staff says

I believe you’ve been in contact with Tom now? Sit tight, he’ll get back to you as soon as he can. If he hasn’t answered you in the next 24 hours, let me know and I’ll see if I can do anything to help him get to your issue as soon as possible.

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Themes1 says

Yes I have, but I thought you’re taking over…

Thanks for your reply, cheers.

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