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vahid
Envato team
says

I want to let everyone know that we’ve just realised that the vast majority of the Author SWIFT payments have not gone through with our bank. This is despite the funds being available and the transactions being processed on Wed 15 Aug. We have a list of who has been affected and are compiling a new payment run which will be imported over the weekend and go through first thing on Monday morning when the banks open and transactions can be accepted.

I am very sorry that this occurred and I am understand this affects many peoples livelihoods and this delay can have serious consequences.

We don’t understand why the problem occurred only that we know the affected transactions were only partially authorised for payment via the bank’s online portal – the remaining transactions are listed as confirmed but not authorised. We will continue to look into this with our bank account manager on Monday morning to understand why this occurred. We will also be looking at our processes to ensure this issue, or other issues, are caught earlier in future and dealt with directly.

I’ll check in on this forum regularly over the weekend to see if I can answer any questions that are raised or help out in any way. Once again – I am really sorry for the delay in the SWIFT payments.

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doru
says

Banks

Can’t live with them. Can’t live without them… :)

74 posts ozythemes.com
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freevision
says

Banks Can’t live with them. Can’t live without them… :)

first thing in the morning I checked this topic. good to know I’ll get it on Wednesday. God Bless Envato.

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grandelelo
says

I’m experiencing this problem with SWEFT payout… I received the email confirmation on August 15th and till today NOTHING , when im my be able to get the money… please help???

1133 posts It's in the pipeline!
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purethemes
says

I’m experiencing this problem with SWEFT payout… I received the email confirmation on August 15th and till today NOTHING , when im my be able to get the money… please help???

You have answer in first post…

btw, thanks vahid for update on this matter!

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mikedidthis
says

Vahid, thank you for the response! :)

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wpbakery
says

Thanks for the heads-up!

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Tean
says

Good news, hopefully all gets resolved!

272 posts The Dominant One
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wptitans
says

Thanks for the heads-up Vahid, we will await the next payment run then.

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vahid
Envato team
says

I’m experiencing this problem with SWEFT payout… I received the email confirmation on August 15th and till today NOTHING , when im my be able to get the money… please help???

Hello Gredelelo!

When I made the payments I check off in the system that payment has been sent and the email is then generated. However since this problem has occurred somewhere in our banking portal the email was sent even though the payment didn’t get properly processed.

Myself and the accounts team will be re-preparing the SWIFT payments and processing the payments on Monday morning AEST . I’m not sure how long the payment will take to get to your bank – but I would expect it to take just as long as it normally does.

I hope that helps.

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