450 posts
  • Has been part of the Envato Community for over 8 years
  • Located in Australia
  • Interviewed on an Envato blog
  • Has collected 10+ items on Envato Market
+5 more
vahid
Envato team
says

Do authors who havent received their swift payment need to open support ticket?

Good call – no there is no need to lodge a support Ticket at this time as we know who was affected and will be processing the lot.

450 posts
  • Has been part of the Envato Community for over 8 years
  • Located in Australia
  • Interviewed on an Envato blog
  • Has collected 10+ items on Envato Market
+5 more
vahid
Envato team
says

Its Monday morning here in Melbourne and we’re reprocessing all the delayed SWIFT payments via the bank portal. I’ll post here if I have any further updates in the day.

263 posts
  • Had an item that became a weekly top seller
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Won a competition
+6 more
der
says

Thanks so much Vahid! Hopefully there will be money on tuesday.

838 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Won a competition
  • Became a Top 20 Author of the Month
  • Had an item that was trending
+10 more
wpbakery
says

Jut got mine delayed swift payment. Hopefully it’s one time problem… :)

531 posts
  • Had an item that became a weekly top seller
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
  • Won a Most Wanted contest
+7 more
DoubleX
says

Just got my first swift too :)

154 posts quanticalabs.com
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Had an item that was trending
  • Became a Top 20 Author of the Month
+9 more
QuanticaLabs
says

Nothing here yet, but I hope it’s just a matter of time :)

8176 posts
  • Has sold $40,000+ on Envato Market
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Achieved the monthly Community Superstar Award
+8 more
doru
says

Not absolutely important to get an answer, but I’m curios, what the problem was?

450 posts
  • Has been part of the Envato Community for over 8 years
  • Located in Australia
  • Interviewed on an Envato blog
  • Has collected 10+ items on Envato Market
+5 more
vahid
Envato team
says

Not absolutely important to get an answer, but I’m curios, what the problem was?

We’re still not sure and need to investigate with the bank manager why only some transactions got properly authorised in the system. The main issue for today was to get the payments out – which we did. We also added a step in future to double check the transactions the following day on the online bank statements.

We will however be trying to work out what caused the problem in the first place – redoing work is never fun. Particularly when you have a bunch of people who are grumpy with how the first lot didn’t get done properly.

Credit to you all for not being grumpy – you would have been in completely in your place to create a real storm about this. Thanks for your positive support during the last couple of days – I really appreciated it. :-)

2486 posts Small, but tough
  • Has referred 1000+ members
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 100+ items on Envato Market
+12 more
EFEKT_Studio
says

Nothing here yet, but I hope it’s just a matter of time :)

+1

80 posts
  • Has been part of the Envato Community for over 4 years
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
+3 more
Stormycub
says

Hey, My SWIFT payments just came through so thanks for sorting that out folks, have finance to pay off today so started to panic!

P

by
by
by
by
by
by