450 posts
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vahid
Envato team
says

Do authors who havent received their swift payment need to open support ticket?

Good call – no there is no need to lodge a support Ticket at this time as we know who was affected and will be processing the lot.

450 posts
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vahid
Envato team
says

Its Monday morning here in Melbourne and we’re reprocessing all the delayed SWIFT payments via the bank portal. I’ll post here if I have any further updates in the day.

263 posts
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der
says

Thanks so much Vahid! Hopefully there will be money on tuesday.

838 posts
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wpbakery
says

Jut got mine delayed swift payment. Hopefully it’s one time problem… :)

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DoubleX
says

Just got my first swift too :)

148 posts quanticalabs.com
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QuanticaLabs
says

Nothing here yet, but I hope it’s just a matter of time :)

8176 posts
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doru
says

Not absolutely important to get an answer, but I’m curios, what the problem was?

450 posts
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vahid
Envato team
says

Not absolutely important to get an answer, but I’m curios, what the problem was?

We’re still not sure and need to investigate with the bank manager why only some transactions got properly authorised in the system. The main issue for today was to get the payments out – which we did. We also added a step in future to double check the transactions the following day on the online bank statements.

We will however be trying to work out what caused the problem in the first place – redoing work is never fun. Particularly when you have a bunch of people who are grumpy with how the first lot didn’t get done properly.

Credit to you all for not being grumpy – you would have been in completely in your place to create a real storm about this. Thanks for your positive support during the last couple of days – I really appreciated it. :-)

2471 posts Small, but tough
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+11 more
EFEKT_Studio
says

Nothing here yet, but I hope it’s just a matter of time :)

+1

80 posts
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+2 more
Stormycub
says

Hey, My SWIFT payments just came through so thanks for sorting that out folks, have finance to pay off today so started to panic!

P

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