6 posts
  • Has collected 1+ items on Envato Market
VaporPost says

Hi,

I am having problems with the Loom template. The lightbox videos (pop up videos) work on the computer but they are not working on mobile devices.

I have submitted three tickets since friday to the template developers and I haven’t receive any response.

Please help! Thanks! Denisse

1584 posts How's the surf doing?
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus says

Do you have the Loom HTML template or the Loom WP Theme?

6 posts
  • Has collected 1+ items on Envato Market
VaporPost says

I have the Loom WP template.

1584 posts How's the surf doing?
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus says

Then you’ve definitely not left any tickets with us, I’m looking at my ticket system now and we have 3 open tickets, none belonging to yourself.

If you’d like to contact me directly, click my logo and then use the contact form on the right of the page to forward the issues you’re having directly to me :)

Alternatively, feel free to leave a comment directly on the item page if you’d prefer.

Cheers – Tom

3437 posts
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
+1 more
organicbee says

Then you’ve definitely not left any tickets with us, I’m looking at my ticket system now and we have 3 open tickets, none belonging to yourself.

If you’d like to contact me directly, click my logo and then use the contact form on the right of the page to forward the issues you’re having directly to me :)

Alternatively, feel free to leave a comment directly on the item page if you’d prefer.

Cheers – Tom

He emailed me if that makes you feel better

1584 posts How's the surf doing?
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
tommusrhodus says

He emailed me if that makes you feel better

What? Why? I’m so confused! :D

3437 posts
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
+1 more
organicbee says


He emailed me if that makes you feel better
What? Why? I’m so confused! :D

me too, me too…

6 posts
  • Has collected 1+ items on Envato Market
VaporPost says

Hi Organic Bee, I e-mailed you cause I saw you were replying to other forums.

Apparently I sent the ticket to someone else not to the developer, thank you for your help.

Thanks!

6 posts
  • Has collected 1+ items on Envato Market
VaporPost says

Thanks Tom.

I will wait to hear from you. I need help with this.

Thanks Denisse

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by