Template Loom - Lightbox (pop up videos) are not working on mobile devices

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VaporPost
says

Hi,

I am having problems with the Loom template. The lightbox videos (pop up videos) work on the computer but they are not working on mobile devices.

I have submitted three tickets since friday to the template developers and I haven’t receive any response.

Please help! Thanks! Denisse

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tommusrhodus
says

Do you have the Loom HTML template or the Loom WP Theme?

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VaporPost
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I have the Loom WP template.

1763 posts How's the surf doing?
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tommusrhodus
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Then you’ve definitely not left any tickets with us, I’m looking at my ticket system now and we have 3 open tickets, none belonging to yourself.

If you’d like to contact me directly, click my logo and then use the contact form on the right of the page to forward the issues you’re having directly to me :)

Alternatively, feel free to leave a comment directly on the item page if you’d prefer.

Cheers – Tom

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organicbee
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Then you’ve definitely not left any tickets with us, I’m looking at my ticket system now and we have 3 open tickets, none belonging to yourself.

If you’d like to contact me directly, click my logo and then use the contact form on the right of the page to forward the issues you’re having directly to me :)

Alternatively, feel free to leave a comment directly on the item page if you’d prefer.

Cheers – Tom

He emailed me if that makes you feel better

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tommusrhodus
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He emailed me if that makes you feel better

What? Why? I’m so confused! :D

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organicbee
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He emailed me if that makes you feel better
What? Why? I’m so confused! :D

me too, me too…

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VaporPost
says

Hi Organic Bee, I e-mailed you cause I saw you were replying to other forums.

Apparently I sent the ticket to someone else not to the developer, thank you for your help.

Thanks!

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VaporPost
says

Thanks Tom.

I will wait to hear from you. I need help with this.

Thanks Denisse

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