6 posts
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VaporPost
says

Hi,

I am having problems with the Loom template. The lightbox videos (pop up videos) work on the computer but they are not working on mobile devices.

I have submitted three tickets since friday to the template developers and I haven’t receive any response.

Please help! Thanks! Denisse

1753 posts How's the surf doing?
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tommusrhodus
says

Do you have the Loom HTML template or the Loom WP Theme?

6 posts
  • Has been part of the Envato Community for over 1 year
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VaporPost
says

I have the Loom WP template.

1753 posts How's the surf doing?
  • Power Elite Author: Sold more than $1M on Envato Market
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tommusrhodus
says

Then you’ve definitely not left any tickets with us, I’m looking at my ticket system now and we have 3 open tickets, none belonging to yourself.

If you’d like to contact me directly, click my logo and then use the contact form on the right of the page to forward the issues you’re having directly to me :)

Alternatively, feel free to leave a comment directly on the item page if you’d prefer.

Cheers – Tom

3439 posts
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+2 more
organicbee
says

Then you’ve definitely not left any tickets with us, I’m looking at my ticket system now and we have 3 open tickets, none belonging to yourself.

If you’d like to contact me directly, click my logo and then use the contact form on the right of the page to forward the issues you’re having directly to me :)

Alternatively, feel free to leave a comment directly on the item page if you’d prefer.

Cheers – Tom

He emailed me if that makes you feel better

1753 posts How's the surf doing?
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  • Became a Top 20 Author of the Month
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+9 more
tommusrhodus
says

He emailed me if that makes you feel better

What? Why? I’m so confused! :D

3439 posts
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organicbee
says


He emailed me if that makes you feel better
What? Why? I’m so confused! :D

me too, me too…

6 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
VaporPost
says

Hi Organic Bee, I e-mailed you cause I saw you were replying to other forums.

Apparently I sent the ticket to someone else not to the developer, thank you for your help.

Thanks!

6 posts
  • Has been part of the Envato Community for over 1 year
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VaporPost
says

Thanks Tom.

I will wait to hear from you. I need help with this.

Thanks Denisse

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