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JJenZz
says

Just a quick question about what happens when an author updates a template…

Do the customers who bought the old versions have the ability to re-download the template with its updates?

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BroOf
says

I think yes. The customers don’t have to pay again for an updated version. I think the old version will be replaced with the newer one.

Greetz: BroOf

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danharper
says

Yeah, the old files are replaced. Customers will get the updated files if they download again.

However, I don’t know if customers are notified when a template they bought is updated.

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BroOf
says

Oh yea good question. I think it would be very useful for both sides. Where is collis :D?

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MarkBrodhuber
Envato team
says

When a file is updated through the “Edit” tab on your item’s page, after the update is approved. Customers that have previously purchased the item can just re-download to get the updated version. Unfortunately they are not notified of the update, so all you can do is make a BOLD statement at the top of your description similar to:

File has been updated on 9/14/08 please re-download to get the latest version.

Having some sort of notification to the buyers whenever a file is updated would be AWESOME , someone should suggest it through the support form. ;)

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kailoon
Envato team
says

Will it be good for the author to have a list of buyer for their themes? Email?

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JJenZz
says

On my template site I have a sytem where I can choose to notifiy users of template updates.

Basically if I upload an update, customers aren’t notified of changes unless I choose to enter an update notification message. If I enter an update notification message (listing changes etc.) it just shoots a message out to all who bought the template with the message contents.

This would be really useful because I could imagine customers getting annoyed if they received emails every five mins about a lil font change or something… they’d only get notified about crucial changes.

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