6 posts
  • Has been part of the Envato Community for over 6 years
  • Has collected 1+ items on Envato Market
  • Located in Italy
fedega says

I have a problem with your template modernize. I ‘ve installed and working properly. Sometimes the page subdomain.domain.com/portfolio/myportfolio give The page or document you are looking for doesn’t seem to exist.

If i restart apache it back to work. I have centos 5.4 php 5.3 varnish 2 Regards

1532 posts The Last Man Standing
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has been a beta tester for an Envato feature
  • Sells items exclusively on Envato Market
+10 more
ImanGM Moderator says

Hello Fedega,

This is a public forum. You can use the author’s support center. This way they can help you faster :)

Cheers, Iman

6 posts
  • Has been part of the Envato Community for over 6 years
  • Has collected 1+ items on Envato Market
  • Located in Italy
fedega says

Hallo, can you give the url for open a ticket? regards F

1532 posts The Last Man Standing
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has been a beta tester for an Envato feature
  • Sells items exclusively on Envato Market
+10 more
ImanGM Moderator says
6 posts
  • Has been part of the Envato Community for over 6 years
  • Has collected 1+ items on Envato Market
  • Located in Italy
fedega says
If i click on you url i’m redirect on http://support.goodlayers.com/forum/category/12/modernize-flexibility-of-wordpress

if i search on forum The page or document you are looking for doesn’t seem to exist.

it write One or all of your search keywords were below 3 characters

I have open ticket but no one answers. bad service

1532 posts The Last Man Standing
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has been a beta tester for an Envato feature
  • Sells items exclusively on Envato Market
+10 more
ImanGM Moderator says

Hey fedega,

I’m not sure how their forum will work but you should first find your purchase code then, go here: http://support.goodlayers.com/account/create

and make an account for yourself. Did you open an account and send your ticket there?

Cheers

6 posts
  • Has been part of the Envato Community for over 6 years
  • Has collected 1+ items on Envato Market
  • Located in Italy
fedega says
Thanks I m just register to the forum. this is my post: http://support.goodlayers.com/forum/topic/17385/the-page-or-document-you-are-looking-for-doesnt-seem-to-exist/

But i have not reply interesting.

I have just open 3 ticket http://support.envato.com/index.php?/Tickets/Submit

But no reply from themeforest or evanto.

1532 posts The Last Man Standing
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has been a beta tester for an Envato feature
  • Sells items exclusively on Envato Market
+10 more
ImanGM Moderator says

Me again,

Actually Envato or ThemeForest are not responsible for item support and the author who you bought the item from it should do this.

By the way. I suggest you to wait more and I hope they will reply to your ticket on that forum as soon as possible.

Cheers, Iman

6 posts
  • Has been part of the Envato Community for over 6 years
  • Has collected 1+ items on Envato Market
  • Located in Italy
fedega says

how to contact the authors? thanks FG

1532 posts The Last Man Standing
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Has been a beta tester for an Envato feature
  • Sells items exclusively on Envato Market
+10 more
ImanGM Moderator says

If you have opened a ticket in their forum, you have already contacted to author. By the way, you can use this page too:

http://themeforest.net/user/GoodLayers

Use email to author section.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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