6 posts
  • 6 Years of Membership
  • Collector Level 2
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fedega
says

I have a problem with your template modernize. I ‘ve installed and working properly. Sometimes the page subdomain.domain.com/portfolio/myportfolio give The page or document you are looking for doesn’t seem to exist.

If i restart apache it back to work. I have centos 5.4 php 5.3 varnish 2 Regards

1891 posts The Last Man Standing
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ImanGM
Moderator
says

Hello Fedega,

This is a public forum. You can use the author’s support center. This way they can help you faster :)

Cheers, Iman

6 posts
  • 6 Years of Membership
  • Collector Level 2
  • Italy
fedega
says

Hallo, can you give the url for open a ticket? regards F

1891 posts The Last Man Standing
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ImanGM
Moderator
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6 posts
  • 6 Years of Membership
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  • Italy
fedega
says
If i click on you url i’m redirect on http://support.goodlayers.com/forum/category/12/modernize-flexibility-of-wordpress

if i search on forum The page or document you are looking for doesn’t seem to exist.

it write One or all of your search keywords were below 3 characters

I have open ticket but no one answers. bad service

1891 posts The Last Man Standing
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ImanGM
Moderator
says

Hey fedega,

I’m not sure how their forum will work but you should first find your purchase code then, go here: http://support.goodlayers.com/account/create

and make an account for yourself. Did you open an account and send your ticket there?

Cheers

6 posts
  • 6 Years of Membership
  • Collector Level 2
  • Italy
fedega
says
Thanks I m just register to the forum. this is my post: http://support.goodlayers.com/forum/topic/17385/the-page-or-document-you-are-looking-for-doesnt-seem-to-exist/

But i have not reply interesting.

I have just open 3 ticket http://support.envato.com/index.php?/Tickets/Submit

But no reply from themeforest or evanto.

1891 posts The Last Man Standing
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ImanGM
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Me again,

Actually Envato or ThemeForest are not responsible for item support and the author who you bought the item from it should do this.

By the way. I suggest you to wait more and I hope they will reply to your ticket on that forum as soon as possible.

Cheers, Iman

6 posts
  • 6 Years of Membership
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  • Italy
fedega
says

how to contact the authors? thanks FG

1891 posts The Last Man Standing
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ImanGM
Moderator
says

If you have opened a ticket in their forum, you have already contacted to author. By the way, you can use this page too:

http://themeforest.net/user/GoodLayers

Use email to author section.

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