6 posts
  • Bought between 1 and 9 items
  • Has been a member for 5-6 years
  • Italy
fedega says

I have a problem with your template modernize. I ‘ve installed and working properly. Sometimes the page subdomain.domain.com/portfolio/myportfolio give The page or document you are looking for doesn’t seem to exist.

If i restart apache it back to work. I have centos 5.4 php 5.3 varnish 2 Regards

846 posts
  • Author had a Free File of the Month
  • Beta Tester
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Sold between 50 000 and 100 000 dollars
ImanGM says

Hello Fedega,

This is a public forum. You can use the author’s support center. This way they can help you faster :)

Cheers, Iman

6 posts
  • Bought between 1 and 9 items
  • Has been a member for 5-6 years
  • Italy
fedega says

Hallo, can you give the url for open a ticket? regards F

846 posts
  • Author had a Free File of the Month
  • Beta Tester
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Sold between 50 000 and 100 000 dollars
ImanGM says
6 posts
  • Bought between 1 and 9 items
  • Has been a member for 5-6 years
  • Italy
fedega says
If i click on you url i’m redirect on http://support.goodlayers.com/forum/category/12/modernize-flexibility-of-wordpress

if i search on forum The page or document you are looking for doesn’t seem to exist.

it write One or all of your search keywords were below 3 characters

I have open ticket but no one answers. bad service

846 posts
  • Author had a Free File of the Month
  • Beta Tester
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Sold between 50 000 and 100 000 dollars
ImanGM says

Hey fedega,

I’m not sure how their forum will work but you should first find your purchase code then, go here: http://support.goodlayers.com/account/create

and make an account for yourself. Did you open an account and send your ticket there?

Cheers

6 posts
  • Bought between 1 and 9 items
  • Has been a member for 5-6 years
  • Italy
fedega says
Thanks I m just register to the forum. this is my post: http://support.goodlayers.com/forum/topic/17385/the-page-or-document-you-are-looking-for-doesnt-seem-to-exist/

But i have not reply interesting.

I have just open 3 ticket http://support.envato.com/index.php?/Tickets/Submit

But no reply from themeforest or evanto.

846 posts
  • Author had a Free File of the Month
  • Beta Tester
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Sold between 50 000 and 100 000 dollars
ImanGM says

Me again,

Actually Envato or ThemeForest are not responsible for item support and the author who you bought the item from it should do this.

By the way. I suggest you to wait more and I hope they will reply to your ticket on that forum as soon as possible.

Cheers, Iman

6 posts
  • Bought between 1 and 9 items
  • Has been a member for 5-6 years
  • Italy
fedega says

how to contact the authors? thanks FG

846 posts
  • Author had a Free File of the Month
  • Beta Tester
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Sold between 50 000 and 100 000 dollars
ImanGM says

If you have opened a ticket in their forum, you have already contacted to author. By the way, you can use this page too:

http://themeforest.net/user/GoodLayers

Use email to author section.

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