84 posts
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 100+ items on Envato Market
+4 more
Realstar says

Hi guys!   I just went to your profile and I saw a comment on one of my products (brochure). User complains that I did not include the inner side of the brochure. It is obvious that he appreciated the goods is not higher than 2 stars) In fact, everything is normal. I just hid one side. Is that so hard to understand? No need to have a good knowledge photoshop to guess! And what do I do now? The item is correct, but the user has left a terrible commentary certainly has put a terrible rating = lower sales. I’m not guilty! :) I’s active and attached to comment this picture here. http://i.imgur.com/GcaRUMP.jpg What do you think about all this?

2651 posts aspire to create - create to inspire
  • Elite Author: Sold more than $75,000 on Envato Market
  • Helped several times protecting Envato Market against copyright violations
  • Has sold $125,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
+10 more
Creattive says

Leave a friendly reply to the buyer, maybe add the screenshot you posted here to make things clearer.

Don’t freak out by getting low ratings, stay calm and act friendly. This makes you look serious and professional and many buyers will consider that more than one 2 star rating.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by