80 posts
  • Microlancer Beta Tester
  • Referred between 1 and 9 users
  • Exclusive Author
  • Sold between 10 000 and 50 000 dollars
  • Europe
  • Has been a member for 1-2 years
  • Bought between 50 and 99 items
Realstar says

Hi guys!   I just went to your profile and I saw a comment on one of my products (brochure). User complains that I did not include the inner side of the brochure. It is obvious that he appreciated the goods is not higher than 2 stars) In fact, everything is normal. I just hid one side. Is that so hard to understand? No need to have a good knowledge photoshop to guess! And what do I do now? The item is correct, but the user has left a terrible commentary certainly has put a terrible rating = lower sales. I’m not guilty! :) I’s active and attached to comment this picture here. http://i.imgur.com/GcaRUMP.jpg What do you think about all this?

1699 posts aspire to create - create to inspire
  • Elite Author
  • Author had a File in an Envato Bundle
  • Sold between 50 000 and 100 000 dollars
  • Exclusive Author
  • Bought between 50 and 99 items
  • Referred between 10 and 49 users
  • Germany
+1 more
Creattive says

Leave a friendly reply to the buyer, maybe add the screenshot you posted here to make things clearer.

Don’t freak out by getting low ratings, stay calm and act friendly. This makes you look serious and professional and many buyers will consider that more than one 2 star rating.

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