3 posts
  • 3 Years of Membership
  • Collector Level 1
aasselin
says

Hi,

I’ve bought a theme 2 years ago and the author has just release a responsive version. I would like to update my theme, but the theme I’ve purchased was removed from my downloads page and ThemeForest doesn’t recognize that I’ve already bought this theme.

Any idea how I can update the theme without having to purchase it again?

Thanks,

Antoine

4889 posts
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+3 more
charlie4282
Moderator
says

If it is not in your downloads page then could you have purchased it form a different account? Your best bet is probably to email support@envato.com and am sure they will help you out.

30 posts
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+3 more
Spnoy
says

It seems that your item has been removed from Themeforest, Are you sure the Theme you purchased still exists in Themeforest?

3 posts
  • 3 Years of Membership
  • Collector Level 1
aasselin
says

Thanks Charlie, I’ll try to email customer service.

Hi Spnoy, yes the theme still exist: http://themeforest.net/item/extensio-elegant-and-minimal-business-wordpress-/2356695

Thanks for your help,

3 posts
  • 3 Years of Membership
  • Collector Level 1
aasselin
says

I’ve now emailed customer service and messaged Themeforest on twitter, but they didn’t got back to me.

Any other idea what I can do other than purchase the theme again?

Thanks,

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