1 post
  • Has been part of the Envato Community for over 3 years
  • Has collected 50+ items on Envato Market
eventflyers says

OrangeWP theme option to change color is not working

159 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 1+ members
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
+1 more
ThemeProfuse says

OrangeWP theme option to change color is not working

Please contact for author such type of problem

Thanks

4377 posts
  • Has referred 10+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Attended one of our Meetups around the world
+6 more
Dzinc says

Hi eventflyers, as ThemeProfuse kindly mentioned, this theme’s support channel can be found here.

Or, you can interact directly with the author here. The link takes you to the item’s Comments section, where you can also browse previous posts for additional information and/or troubleshooting.

Just leave the author a quick comment and he’ll gladly point you in the right direction. Good luck.

no-thumbnail
nothappywithenvato Recent Posts Threads Started
3 posts
  • Has been part of the Envato Community for over 1 year
nothappywithenvato says

I am using the Volumes theme and have had problems from the beginning with the installation. Now – the portfolio options won’t link to home page and the drop down doesn’t show all the portfolios I created. Does anyone else have a problems with this and know how to fix it or what I’m not doing? The documentation is so limited – nothing in there to help.

4377 posts
  • Has referred 10+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Attended one of our Meetups around the world
+6 more
Dzinc says

^ Hi, welcome to ThemeForest, this is a general open forum. For Volumes related troubleshooting, you can interact directly with the author here. Don’t forget to post from the buyer account instead. Good luck.

no-thumbnail
nothappywithenvato Recent Posts Threads Started
3 posts
  • Has been part of the Envato Community for over 1 year
nothappywithenvato says

^ Hi, welcome to ThemeForest, this is a general open forum. For Volumes related troubleshooting, you can interact directly with the author here. Don’t forget to post from the buyer account instead. Good luck.

I have contacted the author direct. Unfortunately, I don’t seem to get a response from the author and I can’t login through the buyer account (and yes, I paid).

4062 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 500+ items on Envato Market
  • Nominated Community Superstar of the month
  • Sells items exclusively on Envato Market
+2 more
charlie4282 Moderator says

For whatever reason your account does not show the buyer badge which maybe why the author has not replied (it could also be that it is a weekend and they may not be working).

I suggest you retrieve your purchase ID from your downloads page as that is all you will need to complete the registration process, or you can try emailing them directly again providing that also.

P.s. your account name is probably not going to help your cause

no-thumbnail
nothappywithenvato Recent Posts Threads Started
3 posts
  • Has been part of the Envato Community for over 1 year
nothappywithenvato says

For whatever reason your account does not show the buyer badge which maybe why the author has not replied (it could also be that it is a weekend and they may not be working).

I suggest you retrieve your purchase ID from your downloads page as that is all you will need to complete the registration process, or you can try emailing them directly again providing that also.

P.s. your account name is probably not going to help your cause

I can’t logon to the downloads page because can’t login. So I can’t complete the registration. I have emailed direct and been ignored. I’m frustrated – hence the account name. I’m sure you can understand. Maybe I could get some help?

4377 posts
  • Has referred 10+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Attended one of our Meetups around the world
+6 more
Dzinc says

Hi again, have you tried retrieving the password to your buyer account?

Please Sign Out, and choose the Forgot › Password option in Envato Account.



Now simply write the username of the appropriate account, and click on Reset password.



You should receive an e-mail promptly, with further instructions. If the problem does persist, please be so kind to contact support, and support staff will be glad to assist. Your patience is appreciated.

4062 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 500+ items on Envato Market
  • Nominated Community Superstar of the month
  • Sells items exclusively on Envato Market
+2 more
charlie4282 Moderator says

You bought the file with this account??? You are on here then you are in your account. Go to the top of the page to your ID name and in the drop down do to downloads. In there find the file in question and where the download button is is an option to download the license.

Obviously we have not seen the exact support forum for the file but I would be 99% sure that what it asks for is your name, email and the purchase ID in the license.

If you mean that that you cannot logon to the downloads page because you bought the file in a different account and you cannot log into that – then you need to email envato support not the author to help you sign in the buyer account and get the license ID

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by