The author Orman just directed me back over here… “Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the ThemeZilla support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue”
Dzinc says ” Hi, welcome to ThemeForest, this is a general open forum. For Volumes related troubleshooting, you can interact directly with the author here. Don’t forget to post from the buyer account instead. Good luck.”
Did that and Orman sends me back here.
I just want an answer to the questions I have. Why do I continue to get the run around. I did contact Orman in the buyer forum . I already gave you the only ID number I can find – a transaction ID. If there is a ‘license ID” or “purchase ID” that are different, I don’t see where those are on my account info. I am a PAID subscriber – you know that.
I just want some technical support for my questions.
- Beta Tester
- Attended a Community Meetup
- Community Ambassador
- Contributed a Blog Post
- Has been a member for 1-2 years
- Was featured in a podcast
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Grew a moustache for the Envato Movember competition
- Bought between 10 and 49 items
Hi lynnde, great to see you’ve been able to recover your details and sign in through the buyer account. Regarding the author’s comment, he is referring to his own support forum here.
The item purchase code can be found inside the License Certificate. Simply head on over to your Downloads page, click on the item’s download button, and you’ll be able to grab it.
If you need any additional assistance, don’t hesitate to ask. Your patience is appreciated.