7 posts
  • Has been part of the Envato Community for over 1 year
  • Located in Ukraine
vizavi says

Hello!

I have bought theme “MediaScene” but theme do not work. After activation I see the note:

“It looks like an executable script on the page, is busy or does not answer. Script: http://site.com/wp-content/themes/MediaScene/js/jquery.roundabout.js:455"

At the same time I set another theme as MediaScene does not work.

Most strikes me is that I paid money for the theme that is not working. In this case, three days ago, asked for technical support, but has not yet received a reply! Ticket ID: #PXX-862-87647

4069 posts
  • Has been part of the Envato Community for over 4 years
  • Has collected 500+ items on Envato Market
  • Nominated Community Superstar of the month
  • Sells items exclusively on Envato Market
+2 more
charlie4282 Moderator says

Your ticket ID refers I think to Envto support? You need to contact the author of the theme here: http://themeforest.net/user/Devilcantburn using the form on the bottom right of the page. They are the ones who will be able to help you.

Please be aware support is not mandatory here and if you feel that the theme is broken you can request a refund from envato but they will need to test it first to be sure.

578 posts
  • Has been part of the Envato Community for over 4 years
  • Has sold $1,000+ on Envato Market
  • Won a Most Wanted contest
  • Has been a beta tester for an Envato feature
+4 more
kriskorn says

Hello vizavi,

Did you contact the author of the theme ? I think you have created a ticket in support.envato.com, but you should contact the author of the theme who could help you out with your problem. Sorry if I am wrong.

All the best, Kris

// Charlie beat me…

7 posts
  • Has been part of the Envato Community for over 1 year
  • Located in Ukraine
vizavi says

Thanks a lot!

6129 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog Envato team says

You’ll also need to log in with the account your bought the theme under before you contact the author. They will need to verify the purchase. Thanks!

1612 posts
  • Has referred 1+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Contributed a free file of the month
+9 more
DaniMun says

Hey vizavi,

Do you happen to have another account on Themeforest?

LE: Travis beat me to it :)

6129 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog Envato team says

Hey vizavi,

Do you happen to have another account on Themeforest?

LE: Travis beat me to it :)

I win again!

:P

1612 posts
  • Has referred 1+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Contributed a free file of the month
+9 more
DaniMun says

You’ve won a battle. Be prepared to lose the war :D

7 posts
  • Has been part of the Envato Community for over 1 year
  • Located in Ukraine
vizavi says

Hey vizavi,

Do you happen to have another account on Themeforest?

LE: Travis beat me to it :)
I help person who have bought the theme.
1612 posts
  • Has referred 1+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Contributed a free file of the month
+9 more
DaniMun says


Hey vizavi,

Do you happen to have another account on Themeforest?

LE: Travis beat me to it :)
I help person who have bought the theme.

No biggie. Tell them to submit a support ticket after logging into their account.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by