I would be grateful if you could give me a hand to this
I am attaching message proving I bought the theme
thanks a lot for your help
cdmon staff has provided me with the following error report:
Uncaught TypeError: Cannot read property 'msie' of undefined jquery.plugins.js:22 (anonymous function)jquery.plugins.js:22 (anonymous function)jquery.plugins.js:51
Uncaught TypeError: Object #<Object> has no method 'easeInOutExpo' jquery.min.js:3 $.runjquery.min.js:3 P.ujquery.min.js:1 st.fx.timerjquery.min.js:3 Pjquery.min.js:1 ajquery.min.js:3 st.extend.eachjquery.min.js:1 st.fn.st.eachjquery.min.js:1 st.fn.extend.animatejquery.min.js:3 scroll_toretro.js:66 (anonymous function)retro.js:56 fjquery.min.js:1 p.fireWithjquery.min.js:1 st.extend.readyjquery.min.js:1 xtjquery.min.js:1
Uncaught Error: "getBackgroundPage" can only be used in extension processes. See the content scripts documentation
olozagare saidyou need to login from the account you purchased it, as you dont have a buyers badge
I bought the theme, if you provide me with an email address I will sent the email I got when I purchased the theme As I said the theme dos not work properly, you can see it at: http://www.olozagarre.com/ what kind of custome service is this?
I do not know how to create an account, it is not clear to me, could you tell me how to create it, my [account info removed for security] Why do not provide me with an email account in order for me to re-send the email I got when I purchase the theme? what else kind I do to prove I bought the theme? Why are not you more helpful? this is not the right way to treat a customer
I do not know how to create an account, it is not clear to me, could you tell me how to create it, my username is olozagarre and my password is [password removed] Why do not provide me with an email account in order for me to re-send the email I got when I purchase the theme? what else kind I do to prove I bought the theme? Why are not you more helpful? this is not the right way to treat a customer
probably not a good idea to post your password publicly, youre not logged into the account you used to purchase the theme(youd have a buyers badge see the little green guy below my picture)
also this is a general forum, you need to contact the authors, see the link snapthemes posted but you need to be logged in from the account you used to purchase it.
aslo Im just a normal user like you so you’re not my customer, and weve told you what you need to do
- Envato Staff
- Has attended an Envato Live event
- Support Staff
- Has been a member for 4-5 years
- Attended a Community Meetup
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Bought between 50 and 99 items
- Community Ambassador
¿is not there an e-mail address to ask a question to the company staff? I have been trying to get a solution for two days, this does not seem to be a big deal. Other software companies have got a customer services and ease the contact.
You can submit a ticket here if you believe you bought a file and it is not showing.
Be aware that due to international status of the authors and marketplace response is not necessarily instant and especially on weekends it may take a little while