4 posts
  • Has been a member for 1-2 years
olozagare says

Dear Sir/Madam

I am addressing to you because I bought as you can see your theme retro portfolio but the javascript effects does not seem to work, I have installed your theme in cdmon hosting and one and one but it does not work in either of them: As you can see, the slides and the motion effect do not work properly: http://diserama.es/lab/ http://www.olozagarre.com/

I would be grateful if you could give me a hand to this

I am attaching message proving I bought the theme

thanks a lot for your help

cdmon staff has provided me with the following error report:

Uncaught TypeError: Cannot read property 'msie' of undefined jquery.plugins.js:22
    (anonymous function)jquery.plugins.js:22
    (anonymous function)jquery.plugins.js:51
Uncaught TypeError: Object #<Object> has no method 'easeInOutExpo' jquery.min.js:3
    $.runjquery.min.js:3
    P.ujquery.min.js:1
    st.fx.timerjquery.min.js:3
    Pjquery.min.js:1
    ajquery.min.js:3
    st.extend.eachjquery.min.js:1
    st.fn.st.eachjquery.min.js:1
    st.fn.extend.animatejquery.min.js:3
    scroll_toretro.js:66
    (anonymous function)retro.js:56
    fjquery.min.js:1
    p.fireWithjquery.min.js:1
    st.extend.readyjquery.min.js:1
    xtjquery.min.js:1
Uncaught Error: "getBackgroundPage" can only be used in extension processes. See the content scripts documentation
6 posts
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Switzerland
SnapThemes says

It seems you didn’t buy the theme at all. And also, you should contact the author over here: http://themeforest.net/user/opendept. This is a public forum.

4 posts
  • Has been a member for 1-2 years
olozagare says
I bought the theme, if you provide me with an email address I will sent the email I got when I purchased the theme As I said the theme dos not work properly, you can see it at: http://www.olozagarre.com/ what kind of custome service is this?
3192 posts
  • Sold between 5 000 and 10 000 dollars
  • United States
  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Exclusive Author
organicbee says

I bought the theme, if you provide me with an email address I will sent the email I got when I purchased the theme As I said the theme dos not work properly, you can see it at: http://www.olozagarre.com/ what kind of custome service is this?
you need to login from the account you purchased it, as you dont have a buyers badge
4 posts
  • Has been a member for 1-2 years
olozagare says

I do not know how to create an account, it is not clear to me, could you tell me how to create it, my [account info removed for security] Why do not provide me with an email account in order for me to re-send the email I got when I purchase the theme? what else kind I do to prove I bought the theme? Why are not you more helpful? this is not the right way to treat a customer

3192 posts
  • Sold between 5 000 and 10 000 dollars
  • United States
  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Exclusive Author
organicbee says

I do not know how to create an account, it is not clear to me, could you tell me how to create it, my username is olozagarre and my password is [password removed] Why do not provide me with an email account in order for me to re-send the email I got when I purchase the theme? what else kind I do to prove I bought the theme? Why are not you more helpful? this is not the right way to treat a customer

probably not a good idea to post your password publicly, youre not logged into the account you used to purchase the theme(youd have a buyers badge see the little green guy below my picture)

also this is a general forum, you need to contact the authors, see the link snapthemes posted but you need to be logged in from the account you used to purchase it.

aslo Im just a normal user like you so you’re not my customer, and weve told you what you need to do

5179 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

Your account doesn’t show any purchases. So you either purchased under a different account or your original purchase didn’t go through. Thanks!

4 posts
  • Has been a member for 1-2 years
olozagare says

┬┐is not there an e-mail address to ask a question to the company staff? I have been trying to get a solution for two days, this does not seem to be a big deal. Other software companies have got a customer services and ease the contact.

3672 posts
  • Bought between 500 and 999 items
  • Community Superstar
  • Exclusive Author
  • Forum Superstar
  • Has been a member for 4-5 years
  • United Kingdom
charlie4282 says
http://support.envato.com/index.php?/Tickets/Submit

You can submit a ticket here if you believe you bought a file and it is not showing.

Be aware that due to international status of the authors and marketplace response is not necessarily instant and especially on weekends it may take a little while
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