19 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
  • Located in United Kingdom
smithy200
says

hello, I purchased a estate theme yesterday but havent received it in my email is there a time limit etc. thanks

554 posts
  • Had an item featured in an Envato Bundle
  • Won a Most Wanted contest
  • Has sold $10,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+4 more
QBKL
says

hello, I purchased a estate theme yesterday but havent received it in my email is there a time limit etc. thanks

Themes and templates are not “sent” in emails. You need to download them from the site after your purchase is completed. Have you tried this link, is your item there ready for download?

—> http://themeforest.net/downloads

19 posts
  • Has been part of the Envato Community for over 1 year
  • Has collected 1+ items on Envato Market
  • Located in United Kingdom
smithy200
says

thank you, but there is nothing in my downloads

this is the theme

http://themeforest.net/item/mj-estate/4625728
554 posts
  • Had an item featured in an Envato Bundle
  • Won a Most Wanted contest
  • Has sold $10,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+4 more
QBKL
says

Are you sure you completed the purchase? Did you receive any confirmation on the completed process.

If so, please submit a support ticket to Envato. I can’t help you more than with a suggestion, that’s not even my product. ;)

6655 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Yes I don’t see any purchases on your account either. Perhaps you didn’t complete the purchase? Please try again, or if you think you’ve been charged by PayPal for the purchase, please open a Support ticket here – http://support.envato.com/ Thanks!

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