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smithy200 says

hello, I purchased a estate theme yesterday but havent received it in my email is there a time limit etc. thanks

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QBKL says

hello, I purchased a estate theme yesterday but havent received it in my email is there a time limit etc. thanks

Themes and templates are not “sent” in emails. You need to download them from the site after your purchase is completed. Have you tried this link, is your item there ready for download?

—> http://themeforest.net/downloads

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smithy200 says

thank you, but there is nothing in my downloads

this is the theme

http://themeforest.net/item/mj-estate/4625728
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QBKL says

Are you sure you completed the purchase? Did you receive any confirmation on the completed process.

If so, please submit a support ticket to Envato. I can’t help you more than with a suggestion, that’s not even my product. ;)

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KingDog Envato team says

Yes I don’t see any purchases on your account either. Perhaps you didn’t complete the purchase? Please try again, or if you think you’ve been charged by PayPal for the purchase, please open a Support ticket here – http://support.envato.com/ Thanks!

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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