19 posts
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  • United Kingdom
smithy200
says

hello, I purchased a estate theme yesterday but havent received it in my email is there a time limit etc. thanks

554 posts
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QBKL
says

hello, I purchased a estate theme yesterday but havent received it in my email is there a time limit etc. thanks

Themes and templates are not “sent” in emails. You need to download them from the site after your purchase is completed. Have you tried this link, is your item there ready for download?

—> http://themeforest.net/downloads

19 posts
  • 1 Year of Membership
  • Collector Level 1
  • United Kingdom
smithy200
says

thank you, but there is nothing in my downloads

this is the theme

http://themeforest.net/item/mj-estate/4625728
554 posts
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QBKL
says

Are you sure you completed the purchase? Did you receive any confirmation on the completed process.

If so, please submit a support ticket to Envato. I can’t help you more than with a suggestion, that’s not even my product. ;)

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  • Envato Team
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KingDog
Envato team
says

Yes I don’t see any purchases on your account either. Perhaps you didn’t complete the purchase? Please try again, or if you think you’ve been charged by PayPal for the purchase, please open a Support ticket here – http://support.envato.com/ Thanks!

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