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MBMedia
says

I know personally that I’m thankful to see you recognize that above & beyond support is exactly that: above & beyond.

When a customer feels they are entitled to my time I tend to draw the “that’s beyond general support” line in the sand at pretty much zero support.

But if they honestly are valuing my time, are reading documentation & comments or researching the answers to questions before just defaulting to asking me, etc, then I have no problem giving them amounts of support that are definitely beyond the amount of money I earned from their sale.

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WPWiseOwl
says

That’s a respectable attitude / stance, MBMedia. No author should be a “replacement” for the provided documentation, faq, item details page, etc. That’s just extremely lazy and/or inconsiderate behavior. Many of the entitled folks probably do know better but simply like seeing what they can getting away with.

They probe boundaries (especially with a author they haven’t dealt with before) like a child does with their parents. Some just never grow out of that phase / habit potentially. I support shutting them down in that instance because that’s abuse AFAIK (especially if it’s pre-purchase).

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UKFilmFestivals
says

I just wanted to let you know electronicpakrat, that thanks to your feedback, I now have a new video on the item page.

I’m still waiting to hear about a name change.

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WPWiseOwl
says

Hopefully that and / or the name change will translate to the higher sales for you! :-)

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UKFilmFestivals
says

Hopefully :)

It would be good to have a feedback section on Envato, because we need to know when things are right and when they are not so right.

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WPWiseOwl
says

I’ve had the honor of being able to give back to some of the fine developers here in a way other than financial support. In fact, just recently one in particular lacked a specific android device for testing which I happened to have. I was happy to help where I could. Plan to do so again whenever needed / I can spare the time.

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