Please refer to this page: http://wiki.envato.com/buying/support-buying/solving-broken-theme-issues/
isn’t this for your “client”?
please send me some screenshot of your website..
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Dev: Please give me your wp login details, so i can take a look at your issue..
Client: My username is asdf and my password is qwerty ..
Dev: And your website is?
Let me Google that for you.