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soulfood1966 says

For anyone thinking about purchasing any template from this site…BEWARE! I just spent some hard earned money to only spend the last 2 hours in frustration. Can’t upload Rockwell .zip file to my wordpress provider…there is NO documentation…there is NO contact information for the website…this site smells like a scam…GOODBYE $35…you will be missed!

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BroOf says

You can contact the author through his profile page: http://themeforest.net/user/freshface

(On the bottom right)

What error do you get if you upload the .zip file?

Ps.: ThemeForest is definitive no Scam.

DiogoRedinDevelopment
DiogoRedinDevelopment Recent Posts Threads Started
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DiogoRedinDevelopment says
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digitalimpact says

Have you unzipped the archive you downloaded? Rockwell is an extremely popular theme, and it does have documentation. Just unzip and read :)

Also, you should contact support if you have any issues. But the link posted by ThemesFever should get you going :)

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cartermatic says

You have to unzip the theme first and upload only the essential theme files. Inside the zip you will find all the documentation you need.

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sevenspark Moderator says
soulfood1966 said
I just spent some hard earned money to only spend the last 2 hours in frustration. Can’t upload Rockwell .zip file to my wordpress provider…

Are you using WordPress.com or WordPress.org self-hosted? WordPress.com won’t allow you to upload custom themes. See http://en.support.wordpress.com/com-vs-org/

there is NO documentation…

The documentation is in the zip file you downloaded. Most likely your issue is that you are uploading the wrong file (see http://wiki.envato.com/buying/support-buying/solving-broken-theme-issues/ ).

there is NO contact information for the website…

If you go to Help > Support Center you’ll see the contact form: http://themeforest.net/support

You can contact an individual author about a theme via their profile page, like BroOf said http://themeforest.net/user/freshface

this site smells like a scam…

Seriously? This is offensive. I’d recommend asking for help when you’re having trouble rather than accusing a business of being a scam. It’s a lot more productive.

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ThemeProvince says

You shouldn’t assume a site a with 1.1 million members is a scam just because you cant be bothered to read instructions.

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soulfood1966 says

It is reassuring to see all the positive reply’s to my post…even if in a negative toward me…which I will be glad to retract as soon as I can get this figured out…yes, your replies are helping! Hopefully I can put a post up about eating crow! Thanks!

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chrismccoy says

rockwell has documentation and freshface is always helpful

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soulfood1966 says

Okay…I said I would do it…

I have learned a lesson and will eat crow! Yes…thank you for your help and also teaching me a well earned lesson!

soulfood1966

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