61 posts
  • Author had a Free File of the Month
  • Sold between 5 000 and 10 000 dollars
  • Has been a member for 1-2 years
  • Exclusive Author
  • Referred between 1 and 9 users
  • Bangladesh
ShaqueDesign says

why in my product’s image preview its showing “This Item has a large preview” even if i had firstly uploaded a 900×2000 image but after being reviewed i changed the image to 590×1500 and it again being reviewed…But it till now it show the same message “This Item has a large preview” In a big problem PLEASE HELP

102 posts
  • Envato Studio (Microlancer) Beta Tester
  • Sold between 10 000 and 50 000 dollars
  • Has been a member for 2-3 years
  • Exclusive Author
  • Bought between 10 and 49 items
plaxtico says

you uploaded the new image, but have you “assigned it” again? in your edit tab, where you uploaded.

4377 posts
  • Beta Tester
  • Attended a Community Meetup
  • Community Ambassador
  • Contributed a Blog Post
  • Has been a member for 1-2 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Grew a moustache for the Envato Movember competition
  • Bought between 10 and 49 items
+4 more
Dzinc says

Hi Samiul, I’m sorry to hear you are currently having trouble with your image preview. Please be so kind to resubmit your 590×1500 image, through the item’s page › Edit tab.

As plaxtico kindly mentioned, make sure after uploading, to assign it to the Image Preview drop-down box:



Please let us know if you need any further assistance. Good luck!

61 posts
  • Author had a Free File of the Month
  • Sold between 5 000 and 10 000 dollars
  • Has been a member for 1-2 years
  • Exclusive Author
  • Referred between 1 and 9 users
  • Bangladesh
ShaqueDesign says

will that need another review?

4377 posts
  • Beta Tester
  • Attended a Community Meetup
  • Community Ambassador
  • Contributed a Blog Post
  • Has been a member for 1-2 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Grew a moustache for the Envato Movember competition
  • Bought between 10 and 49 items
+4 more
Dzinc says

Yes, but don’t worry, your item will remain visible/available for sale on GraphicRiver during the process! Item updates have their own queue and are usually processed in well under 48 hours. Cheers.

by
by
by
by
by
by