How long does it take to get a ticket response?
Due to being new to the world of themeforest, I made a purchase and discovered afterward that it wasn’t going to work for what we had anticipated. I have found a WORKABLE replacement that costs the same and is made by the same author.
I submitted a ticket (AHT-259-57167) about it 24 hrs ago and have not received a response. I am being pressured by my company to have a new website in place and would really like to get everything situated so we can get moving.
It really depends on the case, some people complained that thex had waited for the response up to seven days. But I have a friendly tip: mention your ticket number to Envato Support Twitter, that’s how people usually get faster response
Make sure you do not download as this is just a change of mind then I believe the terms and conditions of sale you agreed to do not allow refunds on items working as described and downloaded.