2 posts
  • 2 Years of Membership
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kevinnova
says

How long does it take to get a ticket response?

Due to being new to the world of themeforest, I made a purchase and discovered afterward that it wasn’t going to work for what we had anticipated. I have found a WORKABLE replacement that costs the same and is made by the same author.

I submitted a ticket (AHT-259-57167) about it 24 hrs ago and have not received a response. I am being pressured by my company to have a new website in place and would really like to get everything situated so we can get moving.

119 posts
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Vlajki
says

It really depends on the case, some people complained that thex had waited for the response up to seven days. But I have a friendly tip: mention your ticket number to Envato Support Twitter, that’s how people usually get faster response :)

2792 posts Bird is the word..
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Cr3ativThemes
says

Make sure you do not download as this is just a change of mind then I believe the terms and conditions of sale you agreed to do not allow refunds on items working as described and downloaded.

402 posts Help Team Leader
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MhW
Envato team
says

Hey Kevin!

Welcome to the Envato marketplaces! :grin: . You’ve asked a great question! The usual response time is < 24 hours, although there’s been an unprecedented jump in tickets lately. Most queues are around 48 hours right now :( .

We have replied to the ticket! :grin:

- Christian

2 posts
  • 2 Years of Membership
  • Collector Level 1
kevinnova
says

Hey all, support responded to my ticket and we have worked things out.

Thanks a lot for your replies and support.

Best regards

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