1642 posts
  • Elite Author
  • Featured Author
  • 6 Years of Membership
  • Author Level 10
+8 more
fuelthemes
says

Hi Justin,

I love ticksy and my customers, too.

I would appreciate it if you could add support for sale reversals?

1001 posts
  • Elite Author
  • Author Level 9
  • Top Monthly Author
  • Trendsetter
+9 more
LCweb
says

5 months passed and no news at all.. but the system keeps working, for me is ok.

Just one thing, hope you can help me Justin: I have three bugged tickets that I cannot close. Is there a way to close them with some URL parameter or with your quick intervention? thanks

396 posts
  • Power Elite Author
  • Author Level 12
  • Top Monthly Author
  • Trendsetter
+8 more
pixelgrade
says

We have started with ticksy but due to the lack of support and development we are moving away from it to a fully fledged helpdesk system.

505 posts
  • 3 Years of Membership
  • Austria
  • Beta Tester
  • Collector Level 1
+2 more
iHelp
says

I have three bugged tickets that I cannot close. Is there a way to close them with some URL parameter or with your quick intervention? thanks

We’ve had that too. Everything bugged out if users posted full php, html or even css code sometimes right to the ticket. One of the authors mentioned that he could go ahead and trigger the “close” button via Firebug/Chrome’s right click tool “Inspect Element” – so you could try that.

1001 posts
  • Elite Author
  • Author Level 9
  • Top Monthly Author
  • Trendsetter
+9 more
LCweb
says

We’ve had that too. Everything bugged out if users posted full php, html or even css code sometimes right to the ticket. One of the authors mentioned that he could go ahead and trigger the “close” button via Firebug/Chrome’s right click tool “Inspect Element” – so you could try that.

Damn, why I’ve not thought before to hardcode the left sidebar? :D

Is not so immediate to make the sidebar visible, but works like a charm! Many thanks

500 posts Keep Walking
  • Trendsetter
  • 4 Years of Membership
  • Elite Author
  • Author Level 9
+5 more
UXbarn
says

We have started with ticksy but due to the lack of support and development we are moving away from it to a fully fledged helpdesk system.

Could you recommend any great helpdesk system out there that can easily integrate with Envato API (purchase code check, populating TF items, etc.) ?

1832 posts
  • Beta Tester
  • Trendsetter
  • United States
  • Copyright Ninja
+6 more
plugindistrict
says

It’s very ironic that there’s no support for a program used to provide support LOL

2065 posts Don't Worry, Be Happy
  • Trendsetter
  • Weekly Top Seller
  • Exclusive Author
  • Elite Author
+9 more
FinalDestiny
says

Well, they didn’t have such a great exit strategy, they wanted to sell it for a high amount in my opinion and they kind-of stopped supporting it by the same time. So instead of maximizing the profits for the new buyer, they did the exact opposite, losing lots of value. Now I doubt anyone will even consider the initial amount they were asking since I assume they lost some customers. It was/is a nice solution though, if properly maintained.

789 posts Magento Elite & Gravity Maker
  • Elite Author
  • Author Level 8
  • United States
  • 5 Years of Membership
+4 more
GravityDept
says

I chuckle whenever this thread pops up. One does not simply dogfood their own strategy.

5492 posts
  • 5 Years of Membership
  • Affiliate Level 1
  • Australia
  • Author Level 3
+5 more
Australia
says

One does not simply dogfood their own strategy.

what does that mean ? { curious }

by
by
by
by
by
by