1618 posts
  • Had an item that was trending
  • Made it to the Authors' Hall of Fame
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 6 years
+7 more
fuelthemes
says

Hi Justin,

I love ticksy and my customers, too.

I would appreciate it if you could add support for sale reversals?

971 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
LCweb
says

5 months passed and no news at all.. but the system keeps working, for me is ok.

Just one thing, hope you can help me Justin: I have three bugged tickets that I cannot close. Is there a way to close them with some URL parameter or with your quick intervention? thanks

394 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+5 more
pixelgrade
says

We have started with ticksy but due to the lack of support and development we are moving away from it to a fully fledged helpdesk system.

505 posts
  • Has been part of the Envato Community for over 3 years
  • Located in Austria
  • Has been a beta tester for an Envato feature
  • Has collected 1+ items on Envato Market
+2 more
iHelp
says

I have three bugged tickets that I cannot close. Is there a way to close them with some URL parameter or with your quick intervention? thanks

We’ve had that too. Everything bugged out if users posted full php, html or even css code sometimes right to the ticket. One of the authors mentioned that he could go ahead and trigger the “close” button via Firebug/Chrome’s right click tool “Inspect Element” – so you could try that.

971 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Made it to the Authors' Hall of Fame
+6 more
LCweb
says

We’ve had that too. Everything bugged out if users posted full php, html or even css code sometimes right to the ticket. One of the authors mentioned that he could go ahead and trigger the “close” button via Firebug/Chrome’s right click tool “Inspect Element” – so you could try that.

Damn, why I’ve not thought before to hardcode the left sidebar? :D

Is not so immediate to make the sidebar visible, but works like a charm! Many thanks

492 posts Keep Walking
  • Has been part of the Envato Community for over 4 years
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Has collected 100+ items on Envato Market
+2 more
UXbarn
says

We have started with ticksy but due to the lack of support and development we are moving away from it to a fully fledged helpdesk system.

Could you recommend any great helpdesk system out there that can easily integrate with Envato API (purchase code check, populating TF items, etc.) ?

1791 posts
  • Located in United States
  • Helped protect Envato Market against copyright violations
  • Has sold $10,000+ on Envato Market
  • Has been part of the Envato Community for over 5 years
+4 more
plugindistrict
says

It’s very ironic that there’s no support for a program used to provide support LOL

2039 posts Don't Worry, Be Happy
  • Had an item that was trending
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Made it to the Authors' Hall of Fame
+8 more
FinalDestiny
says

Well, they didn’t have such a great exit strategy, they wanted to sell it for a high amount in my opinion and they kind-of stopped supporting it by the same time. So instead of maximizing the profits for the new buyer, they did the exact opposite, losing lots of value. Now I doubt anyone will even consider the initial amount they were asking since I assume they lost some customers. It was/is a nice solution though, if properly maintained.

781 posts Magento Elite & Gravity Maker
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 5 years
+4 more
GravityDept
says

I chuckle whenever this thread pops up. One does not simply dogfood their own strategy.

5492 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 1+ members
  • Located in Australia
  • Has sold $1,000+ on Envato Market
+5 more
Australia
says

One does not simply dogfood their own strategy.

what does that mean ? { curious }

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