1363 posts
  • Has been a member for 4-5 years
  • Sold between 1 000 and 5 000 dollars
  • Exclusive Author
  • Bought between 50 and 99 items
  • Referred between 10 and 49 users
  • United States
WebSmacker says

It sounds like you have a good plan. Hopefully it will be useful for the authors that have lots of support requests. I get maybe 1 support request per month so can’t justify the cost now, but maybe in the future. Best of luck.

158 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

Yes the system is really targeted for people getting lots of support requests.

I suggest checking out the version I have on CodeCanyon, this is self-hosted, although more targeted for people with a bit more coding skills etc.

1363 posts
  • Has been a member for 4-5 years
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  • Exclusive Author
  • Bought between 50 and 99 items
  • Referred between 10 and 49 users
  • United States
WebSmacker says

That sounds more like my cup of tea. I’ll check it out. Thanks

490 posts
  • Sold between 10 000 and 50 000 dollars
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wopethemes says

I used ticksy for 6 months. However I found a problem that a new ticket will not send me the email. Only reply on old ticket. Please check it.

582 posts
  • Elite Author
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  • Bought between 10 and 49 items
  • Exclusive Author
  • Referred between 50 and 99 users
  • Has been a member for 3-4 years
+1 more
LCweb says

Thanks for your help, but it did not work. My problem is, nothing happen when I click on the “edit ticket” button, it links to nothing. So i need something to trigger that button to display the ticket panel.

Yes I was misled by that, but the page elements are all there. You just have to move the left sidebar in a fixed position.

@michaeldale:
14$/mo to not have an Envato integration (products categorization + purchase verification) is just a waste of money for any author with a good amount of customers.

Plus the 500MB file hosting limit is pretty unusable: just uploading fixed versions of my plugins I reach this amount in a couple of weeks!

Finally the custom subdomain and the white label graphic is one of the best Ticksy features. Is your system using them?

158 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says


Thanks for your help, but it did not work. My problem is, nothing happen when I click on the “edit ticket” button, it links to nothing. So i need something to trigger that button to display the ticket panel.

Yes I was misled by that, but the page elements are all there. You just have to move the left sidebar in a fixed position.

@michaeldale:
14$/mo to not have an Envato integration (products categorization + purchase verification) is just a waste of money for any author with a good amount of customers.

Plus the 500MB file hosting limit is pretty unusable: just uploading fixed versions of my plugins I reach this amount in a couple of weeks!

Finally the custom subdomain and the white label graphic is one of the best Ticksy features. Is your system using them?

Yep we have a major update with Envato integration coming in a couple of weeks, I’ll do a post about it once ready.

File hosting limit is flexible, we are trialing it currently and may increase this. 500MB is per paid user.

You get your own subdomain with SSL support, we will be supporting your own personal domain (without SSL to start with) soon too.

Thanks for your post.

1582 posts Don't Worry, Be Happy
  • Beta Tester
  • Grew a moustache for the Envato Movember competition
  • Elite Author
  • United States
  • Sold between 250 000 and 1 000 000 dollars
  • Has been a member for 3-4 years
  • Referred between 200 and 499 users
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+2 more
FinalDestiny says

The website looks like a free template.

And btw you may want to start your own thread, ticksy seems to not be supported anymore, but let’s not talk about something else on this topic.

158 posts
  • Australia
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 10 and 49 users
michaeldale says

And btw you may want to start your own thread, ticksy seems to not be supported anymore, but let’s not talk about something else on this topic.

Yes you’re correct. I’ll post a thread about it once our next update is out.

Thanks for the feedback.

10 posts
  • Bought between 10 and 49 items
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  • Poland
  • Referred between 1 and 9 users
  • Sold between 5 000 and 10 000 dollars
CustomizeWP says

I also moved from Ticky as it was not reliable. After testing at least a dozen of helpdesks I have moved to HelpScout. I am handling my spport requests with 1 other person, so I fit into free plan, which is nice. I decided that integrating HelpScout using API is to expensive (at least for now I cannot afford so much time) so I have created a WP Plugin which is a form to create the tickets. There is a dropdown with products to choose the one, which the ticket relates to. The name of the product is added in front of the email title, and appears so in HelpScout ticket. It is very convinient. I also plan to add a field to enter Purchase code. I could then manually check using some existing Chrome extensions if the person bought my product or not. It is not so much work after all. Probably in the future however I will go with the API.

950 posts How's the surf doing?
  • Elite Author
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  • United Kingdom
  • Referred between 200 and 499 users
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+1 more
tommusrhodus says

I run my own support, no issues at all with ticksy so far, if a ticket breaks then it’s just a little web inspector work to get it closed, that’s all.

@Justin, please don’t drop Ticksy entirely without some decent warning first, it’s going to be a nightmare moving all those buyers onto a new system :D

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