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themepunch says

Thanks a lot for the quick help ! Zombies gone :) Life is nice !

Is there a quick solution to see which Tickets has been answered? Many tickets which has been answered due the Customer are not highlighted as “Response needed”, so we need to go always through all tickets to see if Ticket has been answered or not yet.

Thanks, & Cheers,

Krisztian

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onioneye says

Excellent news! I was just in the process of finding a new support system, but this may just change my mind.

By the way, I too don’t mind paying more for a great system, especially if it has a better search. I think this is essential because the clients are going to keep opening new threads for already existent, solved issues, that could have searched for, if the search function was a bit more robust. If you can fix this, then I’ll definitely stick with Ticksy.


@Justin, please don’t drop Ticksy entirely without some decent warning first, it’s going to be a nightmare moving all those buyers onto a new system :D

Ticksy will not be closed down! We’re still trying to figure out what to do with it. Version 2 is about 90% ready to go (brand new dashboard for employees) so I’d like to push that out soon just to give you guys a refresh (and a ton of usability and bug fixes).

Stay tuned. Ticksy’s not dead. :)
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LCweb says

Thanks a lot for the quick help ! Zombies gone :) Life is nice !

Is there a quick solution to see which Tickets has been answered? Many tickets which has been answered due the Customer are not highlighted as “Response needed”, so we need to go always through all tickets to see if Ticket has been answered or not yet.

Thanks, & Cheers,

Krisztian

I had just a couple of cases like this in over 3200 tickets. And, yes, would be nice to see this bug fixed :D

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pixelgrade says

@Justin, please don’t drop Ticksy entirely without some decent warning first, it’s going to be a nightmare moving all those buyers onto a new system :D

Ticksy will not be closed down! We’re still trying to figure out what to do with it. Version 2 is about 90% ready to go (brand new dashboard for employees) so I’d like to push that out soon just to give you guys a refresh (and a ton of usability and bug fixes).

Stay tuned. Ticksy’s not dead. :)

Oh but it is :) You can’t just launch a product and then almost abandon it and expect people just to stick around until you decide. What kind of guarantee do I have that you won’t just decide one day to shut it down? The whole Ticksy experience was very unprofessional for us. This is why we are shutting down our account (with 4 payed agents) and moving on.

1058 posts It's in the pipeline!
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purethemes says

Stay tuned. Ticksy’s not dead. :)

I was so angry about the whole shutdown of this product, and I’ve bought new domain to start my own support forum with knowledge base, and I even set it almost to be ready to use, and still for some reason (laziness probably) I’m sticking with old Ticksy.. So I hope the new version will be more reliable and you’ve learned from your mistakes. Also, count me in as beta tester ;)

611 posts Don't be so humble - you are not that great.
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plusquare says

We still use ticksy as well as our support center, though you guys really need to step up the game as some key features are missing in my opinion:

- A faq integration - A search field to seach for similar problems - When creating a new ticket some possible faqs results and other tickets related to what the user is writing should appear (so users might get a solution instead of creating a new ticket) - A newsletter option for when a user registers

Just my two cents :)

Good luck with it can’t wait to see what you guys come up with

443 posts Keep Walking
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UXbarn says

- When creating a new ticket some possible faqs results and other tickets related to what the user is writing should appear (so users might get a solution instead of creating a new ticket)

This one is nice. Hope you add it for the next version. :)

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LCweb says

These improvements are nice but complex and above all we need four things:

  • auto linked URLs as in the first Ticksy release
  • text keeping in case of submit errors (I’ve lost hours writing again long answers)
  • javascript warning if some text has been written and we move on another webpage
  • Customer’s first post formatted. It’s awful to see one huge text block without spaces!

These are urgent and requested from ages (and also feasible fastly)

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mpc says

WordPress integration for ticksy would be awesome, I think we will be switching for a personal support system on our website.

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michaeldale says

What exactly do you want from WordPress integration? Do you mean so user can submit tickets from your website or users can login using your WordPress site details?

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