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michellemc
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That’s real pretty. Unfortunately archive access still doesn’t work for actual users trying to work on their their themes right now. I tried in Firefox, Chrome and on an Ipad. It’s still messed up. Ticksy test in Chrome: http://vimeo.com/80748141

Another bug is that paragraph breaks and private tickets don’t work when opening a new ticket. They only work in replies. Here’s a view of that, just in case you think it’s all user error: http://vimeo.com/80745826

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LCweb
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Justin, remember the couple of key features missing.
Style is ok for me now, but without auto-link and first post formatted almost anyone gets crazy ;)

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Jaynesh
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Unless I’m missing something, I’d also like to be able to assign multiple agents to one category. Great work by the way :)

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BoxyStudio
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Style is ok for me now, but without auto-link and first post formatted almost anyone gets crazy ;)

Both are coming. ;)

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BoxyStudio
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Unless I’m missing something, I’d also like to be able to assign multiple agents to one category. Great work by the way :)

Definitely on our radar, but not something that we’ll be releasing in the initial version 2 launch.

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BoxyStudio
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That’s real pretty. Unfortunately archive access still doesn’t work for actual users trying to work on their their themes right now. I tried in Firefox, Chrome and on an Ipad. It’s still messed up. Ticksy test in Chrome: http://vimeo.com/80748141 Another bug is that paragraph breaks and private tickets don’t work when opening a new ticket. They only work in replies. Here’s a view of that, just in case you think it’s all user error: http://vimeo.com/80745826

Both issues are already fixed in version 2. Stay tuned!

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BoxyStudio
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I went ahead and launched version 2 on my own support system. This is an alpha version, still a few kinks and more new features to work out but you can at least see it in action now:

http://scheetzdesigns.ticksy.com

;)

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onioneye
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The new version looks slick! I hope it gets introduced soon though because the issues Michele mentioned are pretty serious.

Also, I know we talked about this in the past, but I really hope that you can do something about the search. Even though the new version looks really nice, without a proper search it is practically unusable.



That’s real pretty. Unfortunately archive access still doesn’t work for actual users trying to work on their their themes right now. I tried in Firefox, Chrome and on an Ipad. It’s still messed up. Ticksy test in Chrome: http://vimeo.com/80748141 Another bug is that paragraph breaks and private tickets don’t work when opening a new ticket. They only work in replies. Here’s a view of that, just in case you think it’s all user error: http://vimeo.com/80745826
Both issues are already fixed in version 2. Stay tuned!
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onioneye
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I just looked at your support system. The new version indeed looks very nice, but the font in the middle gets reduced to a font weight of 300, which makes it very hard to read on retina screens. I suggest you change that back to normal.


I went ahead and launched version 2 on my own support system. This is an alpha version, still a few kinks and more new features to work out but you can at least see it in action now: http://scheetzdesigns.ticksy.com ;)
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BoxyStudio
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I just looked at your support system. The new version indeed looks very nice, but the font in the middle gets reduced to a font weight of 300, which makes it very hard to read on retina screens. I suggest you change that back to normal.

FIxed! Getting Ticksy working on mobile devices is on my list as well. ;)

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