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BoxyStudio says


January is the worst month of the year for support

Really? :)

Anyway, these features are available in version 2.0 of tweaky, which is much better. You could ask him to activate the beta for you if you want..

Haha, “Tweaky”.

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tommusrhodus says

Thanks for the beta access Justin, loving the new look / features :)

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BoxyStudio says

Thanks for the beta access Justin, loving the new look / features :)

You’re very welcome, and thank you!

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LCweb says

Really? :)

Anyway, these features are available in version 2.0 of tweaky, which is much better. You could ask him to activate the beta for you if you want..

Absolutely, after holidays I get at least 15 new tickets per day!

v2.0 has a public beta? Seems that I’ve really missed something :D
Are you using it? Is usable on production?

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KrownThemes says

^ I am using it, it is stable. It still has it’s downs, but it’s much better than the old version and i’m happy with the improvements.

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LCweb says

(from what I see in http://support.ticksy.com/ ) Isn’t the font a bit poorly readable?

Anyway since I spend a good part of my day on Ticksy, I’d like to use the v2 too, but from the next week (I must publish a new add-on now and I cannot care to any unexpected problem :D )

I have to send a mail to you Justin?

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ImanGM Moderator says

Justin,

Is it possible to let us add canned messages to be able to use them in our responses? That would help us very much.

Thank you :)

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TheMetroGuy says

Could you please enable beta access for my account?



Thanks for the beta access Justin, loving the new look / features :)
You’re very welcome, and thank you!
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OriginalEXE says

Justin,

Is it possible to let us add canned messages to be able to use them in our responses? That would help us very much.

Thank you :)
Try this extension for Chrome: https://chrome.google.com/webstore/detail/insert-text/abmgjcmmphkhndoahbfanhbgeekconmm
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mpc says

Hi, more and more of my clients are complaining about ticksy bugs please do something, or I will be forced to look for other ticket system. For example I have a ticket hanging with an iframe which is destroying the layout and cannot be removed.

P.S A beta access will be great.

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