1320 posts
  • Elite Author
  • Has been a member for 5-6 years
  • Sold between 250 000 and 1 000 000 dollars
  • Author had a Free File of the Month
  • Referred between 200 and 499 users
  • Bought between 10 and 49 items
  • Europe
  • Exclusive Author
+1 more
fuelthemes says


Hi Justin, have you decided how to proceed?
Short version, we’re going to push out what we have built for version 2 within the week and then try to find a buyer to take over the app. Stay tuned.

I think I already have version 2. Will there be new features with the latest release?

674 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Bought between 10 and 49 items
  • Exclusive Author
  • Referred between 100 and 199 users
  • Has been a member for 3-4 years
+1 more
LCweb says

(I took 2 minutes to understand that Justin changed into BoxySTudio :D )

Thanks for the update and be careful pushing v2!

674 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Bought between 10 and 49 items
  • Exclusive Author
  • Referred between 100 and 199 users
  • Has been a member for 3-4 years
+1 more
LCweb says

Hi Justin and thanks for updating to v2,
Just faced a problem though: also if I set to not inform customers about ticket status changes. They still get the mail.

Another thing that seems to miss is the option to use custom logo in top-left space, instead of the text.

1184 posts How's the surf doing?
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • United Kingdom
  • Referred between 200 and 499 users
  • Exclusive Author
  • Has been a member for 3-4 years
  • Envato Studio (Microlancer) Beta Tester
+1 more
tommusrhodus says

if I set to not inform customers about ticket status changes. They still get the mail.

This explains a lot! I’ve been wondering why I’ve had an increase in reopened tickets in recent weeks (been on the v2 beta a while). It would be great if this was fixed :) Great spot @LCweb!

403 posts Keep Walking
  • Has been a member for 3-4 years
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Bought between 100 and 499 items
  • Referred between 100 and 199 users
  • Exclusive Author
UXbarn says

Thanks for an awesome update, Justin!

Just wondering that would it be possible to make the color of my response or staff response different from the buyer’s like the previous version? I think it is useful when scanning through the long discussion in the ticket. :)

1735 posts
  • Football Contest Participant/Runner-up
  • Author had a Free File of the Month
  • Sold between 1 000 and 5 000 dollars
  • Exclusive Author
  • Has been a member for 1-2 years
  • Bought between 100 and 499 items
  • Referred between 10 and 49 users
  • Contributed a Blog Post
  • Contributed a Tutorial to a Tuts+ Site
+6 more
SamBerson says

Just wondering that would it be possible to make the color of my response or staff response different from the buyer’s like the previous version? I think it is useful when scanning through the long discussion in the ticket. :)

+1000000000

674 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Bought between 10 and 49 items
  • Exclusive Author
  • Referred between 100 and 199 users
  • Has been a member for 3-4 years
+1 more
LCweb says

(and still no auto-links… :confusedsad: )

988 posts It's in the pipeline!
  • Elite Author
  • Exclusive Author
  • Europe
  • Has been a member for 5-6 years
  • Bought between 100 and 499 items
  • Referred between 200 and 499 users
  • Envato Studio (Microlancer) Beta Tester
+2 more
purethemes says

(and still no auto-links… :confusedsad: )
PROTIP: hit enter after link
674 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Bought between 10 and 49 items
  • Exclusive Author
  • Referred between 100 and 199 users
  • Has been a member for 3-4 years
+1 more
LCweb says


(and still no auto-links… :confusedsad: )
PROTIP: hit enter after link

You should tell this to customers :D

674 posts
  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Most Wanted Bounty Winner
  • Bought between 10 and 49 items
  • Exclusive Author
  • Referred between 100 and 199 users
  • Has been a member for 3-4 years
+1 more
LCweb says

Also: no notification for new tickets and ticket replies. That part must be checked as soon as possible, is really important to know if we got something new

by
by
by
by
by
by