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fuelthemes says


Hi Justin, have you decided how to proceed?
Short version, we’re going to push out what we have built for version 2 within the week and then try to find a buyer to take over the app. Stay tuned.

I think I already have version 2. Will there be new features with the latest release?

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LCweb says

(I took 2 minutes to understand that Justin changed into BoxySTudio :D )

Thanks for the update and be careful pushing v2!

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LCweb says

Hi Justin and thanks for updating to v2,
Just faced a problem though: also if I set to not inform customers about ticket status changes. They still get the mail.

Another thing that seems to miss is the option to use custom logo in top-left space, instead of the text.

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tommusrhodus says

if I set to not inform customers about ticket status changes. They still get the mail.

This explains a lot! I’ve been wondering why I’ve had an increase in reopened tickets in recent weeks (been on the v2 beta a while). It would be great if this was fixed :) Great spot @LCweb!

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UXbarn says

Thanks for an awesome update, Justin!

Just wondering that would it be possible to make the color of my response or staff response different from the buyer’s like the previous version? I think it is useful when scanning through the long discussion in the ticket. :)

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SamBerson says

Just wondering that would it be possible to make the color of my response or staff response different from the buyer’s like the previous version? I think it is useful when scanning through the long discussion in the ticket. :)

+1000000000

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LCweb says

(and still no auto-links… :confusedsad: )

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purethemes says

(and still no auto-links… :confusedsad: )
PROTIP: hit enter after link
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LCweb says


(and still no auto-links… :confusedsad: )
PROTIP: hit enter after link

You should tell this to customers :D

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LCweb says

Also: no notification for new tickets and ticket replies. That part must be checked as soon as possible, is really important to know if we got something new

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