1460 posts
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+3 more
WebSmacker says

^ it’s against the rules to self promote your items, but since this is a tool that benefits authors and buyers it was approved by support for him to post it.

(I questioned this before and found the answer)

422 posts Keep Walking
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UXbarn says

Does anyone know how to change the credit card number for monthly subscription? I can’t seem to find it…

Emailed to Justin some times ago and never heard back. :(

1286 posts The Last Man Standing
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ImanGM says

Does anyone know how to change the credit card number for monthly subscription? I can’t seem to find it… Emailed to Justin some times ago and never heard back. :(

I have the same problem and he wasn’t able to answer me too :(

762 posts
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LCweb says

I’m facing another issue though: commands images and my profile image are broken..!

Justin, is this project still alive?

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SamBerson says

I really hope this doesn’t count as self promotion, but, I wrote a blog post about why I moved away from Ticksy and where I moved to – http://www.samberson.com/2014/07/help-scout-what-im-using-to-support-my-users/

(Oh, and if anyone is interested in the full code I reference in the post, send me a message and I’ll send it along!)

403 posts I <3 WordPress
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BoxyStudio says

Ticksy is in maintenance mode at the moment. There will be a series of bug fixes and minor updates but for now no new features are planned. There are a little over 100 support requests in Ticksy’s support system that I will be weeding through and dealing with the major bugs that have arisen. I want Ticksy to work well for those that still use it, and we have a lot of fans that have been disappointed as of late. I do apologize for that. :(

As Sam mentioned in his blog post, Boxy Studio is not using Ticksy anymore—which is basically high treason—but it honestly just didn’t cut it for the number of support tickets I was getting. This certainly isn’t an anti-ad for Ticksy, but if you decide to leave I would understand.

That being said, I also highly recommend HelpScout if you’re planning to move on. I wrote a Gravity Forms function to verify the users via the Envato API and Sam will provide that to whoever needs it as he mentioned in his blog post.

And then there’s the announcement that Envato will be adding “support packs” for us to use as authors. I could not be more excited about this and perhaps it will bring in a new era for Ticksy. One that includes the new API with the time limited support function. Who knows!

Just know that we haven’t decided to kill Ticksy. There are too many users that really enjoy it and I wouldn’t want to shut it down for no good reason. We will keep it alive and get those bugs fixed and perhaps in the future it will make sense to give it the revival it needs. No promises though!

One final note: If you’re still happy with Ticksy but just need that one darned bug fixed, please shoot me a message on Twitter and I will push it up the priority list.

1012 posts It's in the pipeline!
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purethemes says

Ticksy is in maintenance mode at the moment. There will be a series of bug fixes and minor updates but for now no new features are planned. There are a little over 100 support requests in Ticksy’s support system that I will be weeding through and dealing with the major bugs that have arisen. I want Ticksy to work well for those that still use it, and we have a lot of fans that have been disappointed as of late. I do apologize for that. :(

Thanks Justin for info. I admit I talked already with Sam about his solution for support, and I’m gonna try it for my upcoming theme, see how it will work, but I still love ticksy and want to use it. Please add option to update credit card info. My card is expiring next month and I want to change it! :) And I’m not the only one with that problem

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SamBerson says

(I should point out, my solution works with Help Scout, Zendesk, or any other support system allowing email-based ticket creation!)

403 posts I <3 WordPress
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BoxyStudio says

Please add option to update credit card info. My card is expiring next month and I want to change it! :) And I’m not the only one with that problem

Shoot me a message on Twitter and we’ll connect. I can give you access to your account to change your credit card. http://twitter.com/justinscheetz/

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