3 posts
  • Has been part of the Envato Community for over 7 years
  • Has collected 100+ items on Envato Market
  • Located in United States
hitman102
says

Just bought a theme a few days ago and its already removed MONEY DOWN THE DRAIN…I’m starting to re-think about buying themes if they can not even last a week what is the use…

1883 posts The Last Man Standing
  • Had an item that became a weekly top seller
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Helps us moderate the forums
+11 more
ImanGM
Moderator
says

Hey Hitman102,

You should contact support or even item author. Maybe this is a temporary issue which will be fix soon.

Cheers

2047 posts Don't Worry, Be Happy
  • Had an item that was trending
  • Had an item that became a weekly top seller
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+9 more
FinalDestiny
says

Also buying from authors that have some reputation here could help, they’re less likely to remove an item.

554 posts
  • Had an item featured in an Envato Bundle
  • Won a Most Wanted contest
  • Has sold $10,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+4 more
QBKL
says

Just bought a theme a few days ago and its already removed MONEY DOWN THE DRAIN…I’m starting to re-think about buying themes if they can not even last a week what is the use…

Just to understand. You bought a theme, and now it was removed. Did you download it after purchase? If so, you are in possession of what you’ve paid for, thus money didn’t go down any drain. If the author didn’t make any promise of keeping the theme online for god knows how long or to offer free support and update even in the afterlife, I don’t see where the trouble is. What you downloaded lasts more than a week. Lasts as long as you need it or as long as it is compatible with everything else.

If you didn’t get to download it as soon as you made the purchase (although Envato encourages buyers to do this), well, then there is a problem and you might want to try contacting the author or the support team.

954 posts
  • Has referred 1+ members
  • Has sold $1,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Won a Most Wanted contest
+3 more
aleluja
says

if he didn’t download he can get a refound.

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