610 posts Themes and Graphics
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Bebel
says

Hey,

on my iphone 5s, I can’t access any page that is hidden behind a drop down menu here on the marketplaces. Make Money, Affiliates and Sign Out / In are working great, but the other ones are not tap’able .

If I tap on forums -> Item Discussion, I instead will be redirected to graphicriver (through the logo below the menu). Same goes for any other item that is overlaying over a link.

This problem occurs for a couple of weeks now. I thought somebody else was going to report it, but it seems nobody is having this issue. Can somebody else with an iphone confirm the problem?

Cheers
Bebel

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tansh
says

Same for ipad. Noticed it long time before. Also for main menu, we can not browse categories under WordPress, HTML etc., though side menu serves the purpose.

1190 posts Yes We Can
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CRIK0VA
says

on Adroid it’s fine.

610 posts Themes and Graphics
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Bebel
says

@Tansh

Yes, seems like all mobile devices of apple are having this problem.

Would be great if this could be fixed soon!

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tansh
says

Icons fonts are not working in firefox since yesterday, with Safari / Chrome fine.

610 posts Themes and Graphics
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Bebel
says

@staff, could you give us some response if you are aware of the problem and working on an fix?

I tested it in the meanwhile on 3 different iPhone and 4 different iPad types – all are having this bug.

6839 posts
  • Envato Team
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KingDog
Envato team
says

Have you opened a Support ticket yet? http://support.envato.com/

It’s always best to open a detailed Support ticket so the Devs can investigate the situation quicker along with your help. The Devs don’t really hang out on the forums looking through the threads for troubleshooting problems, but they will be more than happy to work through an issue if a ticket is submitted. Thanks!

610 posts Themes and Graphics
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Bebel
says

I have opened a ticket a while ago. Then 7 days ago they “updated” my ticket with the contents of this thread. Since then no movement.

The problem still persists.

Is your support team actually forwarding these messages to the corresponding department, or do requests get lost in the mass of support requests? :(

Ticket (Request) ID (changed with the new system?) is 9189.

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rnsloan
Envato team
says

Icons fonts are not working in firefox since yesterday, with Safari / Chrome fine.

Hi Tansh icon fonts should be working now. Let me know if you are still having problems.

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rnsloan
Envato team
says

Hey,

on my iphone 5s, I can’t access any page that is hidden behind a drop down menu here on the marketplaces. Make Money, Affiliates and Sign Out / In are working great, but the other ones are not tap’able .

If I tap on forums -> Item Discussion, I instead will be redirected to graphicriver (through the logo below the menu). Same goes for any other item that is overlaying over a link.

This problem occurs for a couple of weeks now. I thought somebody else was going to report it, but it seems nobody is having this issue. Can somebody else with an iphone confirm the problem?

Cheers
Bebel

Hi Bebel,

I will be working on this. Will update this thread with progress.

Thanks, Rowan

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