582 posts Themes and Graphics
  • Has been part of the Envato Community for over 5 years
  • Has referred 50+ members
  • Has sold $250,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+9 more
Bebel says

Hey,

on my iphone 5s, I can’t access any page that is hidden behind a drop down menu here on the marketplaces. Make Money, Affiliates and Sign Out / In are working great, but the other ones are not tap’able .

If I tap on forums -> Item Discussion, I instead will be redirected to graphicriver (through the logo below the menu). Same goes for any other item that is overlaying over a link.

This problem occurs for a couple of weeks now. I thought somebody else was going to report it, but it seems nobody is having this issue. Can somebody else with an iphone confirm the problem?

Cheers
Bebel

147 posts
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+7 more
tansh says

Same for ipad. Noticed it long time before. Also for main menu, we can not browse categories under WordPress, HTML etc., though side menu serves the purpose.

413 posts Yes We Can
  • Has been part of the Envato Community for over 1 year
  • Has referred 50+ members
  • Has sold $250,000+ on Envato Market
  • Has collected 1+ items on Envato Market
+5 more
CRIK0VA says

on Adroid it’s fine.

582 posts Themes and Graphics
  • Has been part of the Envato Community for over 5 years
  • Has referred 50+ members
  • Has sold $250,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+9 more
Bebel says

@Tansh

Yes, seems like all mobile devices of apple are having this problem.

Would be great if this could be fixed soon!

147 posts
  • Has sold $125,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+7 more
tansh says

Icons fonts are not working in firefox since yesterday, with Safari / Chrome fine.

582 posts Themes and Graphics
  • Has been part of the Envato Community for over 5 years
  • Has referred 50+ members
  • Has sold $250,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+9 more
Bebel says

@staff, could you give us some response if you are aware of the problem and working on an fix?

I tested it in the meanwhile on 3 different iPhone and 4 different iPad types – all are having this bug.

5763 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 4 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog Envato team says

Have you opened a Support ticket yet? http://support.envato.com/

It’s always best to open a detailed Support ticket so the Devs can investigate the situation quicker along with your help. The Devs don’t really hang out on the forums looking through the threads for troubleshooting problems, but they will be more than happy to work through an issue if a ticket is submitted. Thanks!

582 posts Themes and Graphics
  • Has been part of the Envato Community for over 5 years
  • Has referred 50+ members
  • Has sold $250,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+9 more
Bebel says

I have opened a ticket a while ago. Then 7 days ago they “updated” my ticket with the contents of this thread. Since then no movement.

The problem still persists.

Is your support team actually forwarding these messages to the corresponding department, or do requests get lost in the mass of support requests? :(

Ticket (Request) ID (changed with the new system?) is 9189.

29 posts
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
  • Joined an Envato Football competition
  • Sells items exclusively on Envato Market
rnsloan Envato team says

Icons fonts are not working in firefox since yesterday, with Safari / Chrome fine.

Hi Tansh icon fonts should be working now. Let me know if you are still having problems.

29 posts
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
  • Joined an Envato Football competition
  • Sells items exclusively on Envato Market
rnsloan Envato team says

Hey,

on my iphone 5s, I can’t access any page that is hidden behind a drop down menu here on the marketplaces. Make Money, Affiliates and Sign Out / In are working great, but the other ones are not tap’able .

If I tap on forums -> Item Discussion, I instead will be redirected to graphicriver (through the logo below the menu). Same goes for any other item that is overlaying over a link.

This problem occurs for a couple of weeks now. I thought somebody else was going to report it, but it seems nobody is having this issue. Can somebody else with an iphone confirm the problem?

Cheers
Bebel

Hi Bebel,

I will be working on this. Will update this thread with progress.

Thanks, Rowan

by
by
by
by
by
by