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ejkirby5 says

I am trying to get my first project on Videohive and I have everything good from The Envato Marketplace Team but the only issue I am having is the pixel aspect ratio with the preview video. I know that the preview video has to be 960×540 or 640×360 but the pixel aspect ratio is where I am having an issue. I don’t know whether the pixel aspect ratio is supposed to have square pixels or D1/DV NTSC or D1/DV PAL or something different. I would appreciate any feedback. And I apologize in advance if I may have placed this in the incorrect forum. Thank You.

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Dzinc says

Hi ejkirby, welcome to VideoHive. Please take a moment to read VH’s File Preparation Guidelines.

There’s also an extremely helpful video by Lead Reviewer, Brian Foote, which will definitely help you get started the right way › File Preparation Tips: Video Tutorial

Please let us know if you need additional assistance. Cheers.

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Panos_ART says
“Square Pixel” will do the job

I am trying to get my first project on Videohive and I have everything good from The Envato Marketplace Team but the only issue I am having is the pixel aspect ratio with the preview video. I know that the preview video has to be 960×540 or 640×360 but the pixel aspect ratio is where I am having an issue. I don’t know whether the pixel aspect ratio is supposed to have square pixels or D1/DV NTSC or D1/DV PAL or something different. I would appreciate any feedback. And I apologize in advance if I may have placed this in the incorrect forum. Thank You.
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ejkirby5 says
Thank you so much. No one has really given a straight clear answer about that. I really appreciate it.

“Square Pixel” will do the job

I am trying to get my first project on Videohive and I have everything good from The Envato Marketplace Team but the only issue I am having is the pixel aspect ratio with the preview video. I know that the preview video has to be 960×540 or 640×360 but the pixel aspect ratio is where I am having an issue. I don’t know whether the pixel aspect ratio is supposed to have square pixels or D1/DV NTSC or D1/DV PAL or something different. I would appreciate any feedback. And I apologize in advance if I may have placed this in the incorrect forum. Thank You.
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DiegoMirnov says

Panos_ART is correct, square(pixel aspect 1.0)

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