438 posts
  • Has been part of the Envato Community for over 2 years
  • Has sold $5,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Located in Europe
+1 more
Pixelous says

Thecodingdude, I always support my customers, always answer all the questions. Many hold the questions by e-mail if they do not understand something and I always help them. But I have a suspicion that this comment was not from a real customer, but from a competitor.

324 posts
  • Sells items exclusively on Envato Market
  • Has been a beta tester for an Envato feature
  • Has sold $10,000+ on Envato Market
  • Has referred 10+ members
+2 more
squaredWeb says

Even it was from a competitor (although its highly unlikely) he still paid you money (yay moneyz from the competition) and gave you a choice to present yourself as a professional or as rude and unreliable in the comment section in front of your customers. You made the wrong choice.

1442 posts
  • Has referred 200+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
+12 more
kailoon Envato team says

As long as you treat him well, you will have a good feeling about it too. No need to get upset over it, that will just eat you from the inside.
+1
59 posts
  • Has referred 10+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+3 more
maarcin says

Just get login details and check it for yourself. If it works fine you can always record a short walkthrough video. That’ll take about 10min of your time and maybe will be helpfull for other customers.

332 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
CLINE123 says

Truth or not, that comment can do untold ongoing damage to all future releases. My advice is to post a sincere apology and learn from this. You have to pick your fights my friend.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by