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Pixelous
says

Thecodingdude, I always support my customers, always answer all the questions. Many hold the questions by e-mail if they do not understand something and I always help them. But I have a suspicion that this comment was not from a real customer, but from a competitor.

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squaredWeb
says

Even it was from a competitor (although its highly unlikely) he still paid you money (yay moneyz from the competition) and gave you a choice to present yourself as a professional or as rude and unreliable in the comment section in front of your customers. You made the wrong choice.

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kailoon
Envato team
says

As long as you treat him well, you will have a good feeling about it too. No need to get upset over it, that will just eat you from the inside.
+1
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maarcin
says

Just get login details and check it for yourself. If it works fine you can always record a short walkthrough video. That’ll take about 10min of your time and maybe will be helpfull for other customers.

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CLINE123
says

Truth or not, that comment can do untold ongoing damage to all future releases. My advice is to post a sincere apology and learn from this. You have to pick your fights my friend.

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