10 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 10+ items on Envato Market
  • Located in United States
joshpodolske says

?? Whoa! I just bought this yesterday for a client! Yesterday!!! COntacted support but Im freaking out ! it says this now!

“This item has been removed by either staff or the author and is no longer available. Contact support for more details.”

Anyone know if this is available for a refund? Is it ok to use still?

213 posts
  • Has been part of the Envato Community for over 2 years
  • Has sold $1+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
+2 more
themelux says

Yes you can use it still – if you want a refund you’ll need to contact support here http://support.envato.com/index.php?/Tickets/Submit and see what they can work out for you.

4 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 10+ items on Envato Market
fatekid says

Does anyone know why it was removed?

206 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+4 more
biyanpasau says

Due DMCA notice.

1 post
  • Has been part of the Envato Community for over 3 years
  • Has collected 10+ items on Envato Market
  • Located in United Kingdom
EmotiveTech says

Do we know is it likely to make a comeback? It was an awesome theme. I had big plans for using it. Wish I had downloaded it straight away :(

206 posts
  • Has referred 100+ members
  • Has sold $40,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
+4 more
biyanpasau says

Contact the author of the theme.

10 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 10+ items on Envato Market
  • Located in United States
joshpodolske says

Contact the author of the theme.

I already had a support request into the author, he hasnt responded. I dont want to be stuck with this theme if it isnt on this site. Ive always liked being able to come back to the theme when the client has a question or issue.

10 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 10+ items on Envato Market
  • Located in United States
joshpodolske says

Support email me back and refered me to this page

http://support.envato.com/index.php?/Knowledgebase/Article/View/219/

“Am I eligible for a refund?

Envato does have a refund policy surrounding removed files, and we will gladly honor it provided that one of the following two critera is met:

The file was removed within five days of your initial purchase. You have never downloaded the file.”

Ive asked for a full refund. I meet one of the requirements.

4 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 10+ items on Envato Market
fatekid says

Anyone have any luck contacting the author yet?

4 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 10+ items on Envato Market
fatekid says

Any news?

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by