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iZZYMedia
says

It just hit my statements too, hope it get fixed soon and doesn’t become a New Fashion on Sales! :sunglasses2:

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revaxarts
says

^yep actually the whole line:

2013-04-30 18:42:23 +1000,"sale_reversal","Portfolio","2783931","-11.20","70.0","16.00" 

I’m going to subtract it from the total sales and amount. I’ll reduce the item amount as well and summarize it like the others.

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revaxarts
says

I’Ve added Sales Reversals to the Statementer, can someone test it and confirm the functionality?

Please clear the cache if you don’t see the latest version (1.9.0)

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vaisnava
says

So someone can buy, download and then reverse the sale? I hope I am wrong.

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candeed
says

So someone can buy, download and then reverse the sale? I hope I am wrong.

Yes. :grin: But I hope it will be a very-very rare event, as statistically Envato stated that :


... To be clear, the number of reversals that are made is far less than 1%, it’s a very small total number of transactions …
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projectby_us
says

Got reversal sales today!
Hufff :-(
Buyer can got files with free :-(

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Zer0w
says

This whole reversal purchase thing, really isn’t motivating new authors or authors that are already here.

Especially when that person isn’t giving any feedback.

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sevenspark
Moderator
says

I’Ve added Sales Reversals to the Statementer, can someone test it and confirm the functionality? Please clear the cache if you don’t see the latest version (1.9.0)

I can, sadly, confirm that it is working :P Thanks, Xaver!

@kdubdent and staff, can we get at least get a notice in the statement as to what account the reversal came from? Once a customer pulls something like this, I consider our support “contract” terminated, naturally, so I want to be able to remove those customers’ access to support, etc.

The idea that someone might request a reversal to get products for free doesn’t bother me; nothing we can do about that. But the idea that they might then continue to receive free support makes me… less happy :)

And please note I’m talking about reversals, not refunds. Though knowing who has received refunds would also be useful.

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blimpage
Envato team
says

@kdubdent and staff, can we get at least get a notice in the statement as to what account the reversal came from? Once a customer pulls something like this, I consider our support “contract” terminated, naturally, so I want to be able to remove those customers’ access to support, etc.

Once a customer has processed a reversal, the item in question is removed from their Downloads page, and their license key is voided.

Unfortunately we can’t let you know up front which user the reversal came from, but if they send you an email through the contact form on their profile, the “check if this user is a customer of yours” link will show that they’re not anymore.

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footagecentral
says

thanks :)

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