270 posts
  • Has referred 50+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Located in Canada
+8 more
iZZYMedia
says

It just hit my statements too, hope it get fixed soon and doesn’t become a New Fashion on Sales! :sunglasses2:

2276 posts
  • Became a Top 20 Author of the Month
  • Had an item that became a weekly top seller
  • Created a helpful tool/app using the Envato API
  • Created a helpful tool/app for Envato Market users
+15 more
revaxarts
says

^yep actually the whole line:

2013-04-30 18:42:23 +1000,"sale_reversal","Portfolio","2783931","-11.20","70.0","16.00" 

I’m going to subtract it from the total sales and amount. I’ll reduce the item amount as well and summarize it like the others.

2276 posts
  • Became a Top 20 Author of the Month
  • Had an item that became a weekly top seller
  • Created a helpful tool/app using the Envato API
  • Created a helpful tool/app for Envato Market users
+15 more
revaxarts
says

I’Ve added Sales Reversals to the Statementer, can someone test it and confirm the functionality?

Please clear the cache if you don’t see the latest version (1.9.0)

216 posts ...whatever you do, do it with love...
  • Has been part of the Envato Community for over 7 years
  • Has referred 10+ members
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Had an item featured in an Envato Bundle
+8 more
vaisnava
says

So someone can buy, download and then reverse the sale? I hope I am wrong.

293 posts
  • Has been part of the Envato Community for over 4 years
  • Has sold $1,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Sells items exclusively on Envato Market
candeed
says

So someone can buy, download and then reverse the sale? I hope I am wrong.

Yes. :grin: But I hope it will be a very-very rare event, as statistically Envato stated that :


... To be clear, the number of reversals that are made is far less than 1%, it’s a very small total number of transactions …
112 posts
  • Has referred 1+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Won a Most Wanted contest
+2 more
projectby_us
says

Got reversal sales today!
Hufff :-(
Buyer can got files with free :-(

3 posts
  • Has sold $100+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 3 years
+1 more
Zer0w
says

This whole reversal purchase thing, really isn’t motivating new authors or authors that are already here.

Especially when that person isn’t giving any feedback.

3535 posts
  • Power Elite Author: Sold more than $1M on Envato Market
  • Has sold $1M+ on Envato Market and is now a Power Elite Author
  • Had an item that was trending
  • Located in United States
+13 more
sevenspark
Moderator
says

I’Ve added Sales Reversals to the Statementer, can someone test it and confirm the functionality? Please clear the cache if you don’t see the latest version (1.9.0)

I can, sadly, confirm that it is working :P Thanks, Xaver!

@kdubdent and staff, can we get at least get a notice in the statement as to what account the reversal came from? Once a customer pulls something like this, I consider our support “contract” terminated, naturally, so I want to be able to remove those customers’ access to support, etc.

The idea that someone might request a reversal to get products for free doesn’t bother me; nothing we can do about that. But the idea that they might then continue to receive free support makes me… less happy :)

And please note I’m talking about reversals, not refunds. Though knowing who has received refunds would also be useful.

56 posts Envato Studio Liaison
  • Has been a beta tester for an Envato feature
  • Interviewed on an Envato blog
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
+4 more
blimpage
Envato team
says

@kdubdent and staff, can we get at least get a notice in the statement as to what account the reversal came from? Once a customer pulls something like this, I consider our support “contract” terminated, naturally, so I want to be able to remove those customers’ access to support, etc.

Once a customer has processed a reversal, the item in question is removed from their Downloads page, and their license key is voided.

Unfortunately we can’t let you know up front which user the reversal came from, but if they send you an email through the contact form on their profile, the “check if this user is a customer of yours” link will show that they’re not anymore.

208 posts
  • Sells items exclusively on Envato Market
  • Has collected 10+ items on Envato Market
  • Has sold $1+ on Envato Market
  • Has referred 1+ members
+2 more
footagecentral
says

thanks :)

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