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VF says

after SEARCHING a bit more – we found another thread – http://codecanyon.net/forums/thread/update-dealing-with-reversed-purchases-/96939?page=1 dated 3 months ago where kdubdent says
We have a change we’d like to make sure everyone is aware of.
– well, unfortunately you guys didn’t make sure everyone is aware of it :(

It is ok, Envato cares about its community – not about users. The so called community is sized like maximum 200-300 authors + a dozen buyers while we all know how many are the total members and total authors – the majority doesn’t deserve to be informed?

\\

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AndrVlad says

Fully agree with Doru.

Just curious how many sale reversals happend here, what is statistics Envato have? I bet it’s less than 1%, probably like 0.1% or even less. It does not looks as much loses. Sure it may be huge total amount but % is really small. If item prices increased for 1% or even 0.1% it’s funny no one will see it. It’s really small change and such a big corp can find it in a budget very easy with cash-flow optimization.

Is it really worth to Envato to bother all who found reversal in the statement and involve authors into this small % reversal loses where authors can’t influence and can’t do anything? The only thing author can do is ask questions and complain against it. :-)
While Envato can influence and can improve with additional security procedures, work with Paypal, etc.

Best Regards, Andrey

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MHF says

as a somehow new author, the whole sale reversal thing feels really suspicious and annoying for me, and what Doru says seems much more logical than what envato says! idk, maybe i need more questions to be answered on this specific subject!

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UXbarn says

I just got 2 sales reversal in a row. That’s annoying I’d say. Not sure whether their purchase codes are still valid after the reversal?

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quickandeasy Volunteer moderator says

To anyone who thinks Envato doesn’t lose out on chargebacks or that it’s “Envato’s duty” to cover these refunds, for every chargeback case that goes through Paypal, the credit card companies also charge around $20-$30 per transaction to cover “the investigation”.

This extra charge is passed on to the account holder, in this case Envato.

Envato will be paying an extra $20 – $30 $10 fee per chargeback transaction which they are covering and not passing on to Authors.

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doru says

actually is envato duty to cover any type of expenses related to selling items.

my duty is to create items.

what I have to do:

create original, respecting copyright laws, exclusive items

what envato has to do:

check if they like my item, put it on sale, deal with buyers, offer support to buyers, run the marketplace, send me my part of money resulted from a sale while keeping the other part to cover their expenses and profit

please don’t confuse things here.

not sure about this investigation fee (isn’t that paid when you actually protest with paypal or skrill? ) why should you pay an investigation fee when you are just giving them automatically the money back no questions ask?

anyway, even if there’s 1000$ to be paid each time is not my problem

it was this enough clear?

if not let me repeat is not my problem, is not my part of the deal

Ultimately envato can do as they want, and they were quick to say this earlier in this thread when referring to the terms and legal agreements. Off course this has some consequences in how much trust your authors has in envato.

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dtbaker Volunteer moderator says

it was this enough clear?

yes

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quickandeasy Volunteer moderator says

not sure about this investigation fee (isn’t that paid when you actually protest with paypal or skrill? ) why should you pay an investigation fee when you are just giving them automatically the money back no questions ask?

ahhh.. lol.

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VF says

Off course this has some consequences in how much trust your authors has in envato.

No consequences. For a new born company, sure the trust is a basic need. Envato as of now not a new thing but crossed the escape velocity and they would be happy to reduce their commitments at the cost of losing trust.

From my understanding there is no wrong with sale reversals. From staff’s explanation, it is not something within marketplace’s control. The only issue is not making proper announcements to inform the authors about changes and maintaining a poor knowledgebase page and keeping things blur; making users to contact support for all the silly things.

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Aeyaz says

I totally understand sale reversals. But today i got two duductions in my statement saying “other adjustment earnings”. I dont have any idea what is that about :(

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