6776 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says



i need to download my files asap for work use. my boss cannot wait any longer, can you email me my files which i purchased? i write to graphicriver support and no one reply me.
Are the files not in your Download area? Hover over your user name and you should see the Download link. Thanks!
i can see in the doload area but always failed at the 70% or 80%. alway 173/249mb

Make sure you’re not using any download manager and then open a ticket with Support. Thanks!

11 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 500+ items on Envato Market
  • Located in United States
tbp007
says

Okay, I was wondering what happened to my balance… Is this changing balances as well? Because my balance does not reflect my recent deposits.

3 posts
  • Has been part of the Envato Community for over 4 years
  • Located in Belgium
  • Has collected 100+ items on Envato Market
TommyKoncept
says

Awesome support! Thanks & Good Luck :)

1 post
  • Has been part of the Envato Community for over 4 years
  • Located in Chile
  • Has collected 100+ items on Envato Market
opravecek
says

God bless your Support Team ; ) .. tons of txs Carmencita !

6776 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

Okay, I was wondering what happened to my balance… Is this changing balances as well? Because my balance does not reflect my recent deposits.

I don’t believe it should have. You may want to open up a ticket so that we can check it out for you.

2 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 50+ items on Envato Market
  • Located in United States
frontrowpg
says

I’m back to no esupport and now can’t download purchased files. I have one i need to download asap.

6776 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog
Envato team
says

I’m back to no esupport and now can’t download purchased files. I have one i need to download asap.

Strange. I don’t see anything wrong with your download area and the support ticket system seems to be up and running fine. What kind of error or trouble are you having?

2 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 50+ items on Envato Market
  • Located in United States
frontrowpg
says

Strange. I don’t see anything wrong with your download area and the support ticket system seems to be up and running fine. What kind of error or trouble are you having?

It seems to have fixed itself. Odd.

2 posts
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
nrandazzo
says

I am still unable to purchase anything via PayPal. When do you anticipate this being done?

911 posts Never trust a ballerina with a moustache
  • Has been part of the Envato Community for over 3 years
  • Located in Australia
  • Interviewed on an Envato blog
  • Has collected 50+ items on Envato Market
+6 more
Carmen
says

Hi nrandazzo, Our site is functioning normally now, the issues you are experiencing when purchasing with PayPal are un-related. Please contact support and they will do their best to help you.

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