3 posts
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
dsollosi says

@digit1010 Same thing here. Trying to view AE previews on videohive and if something does load up, it pauses …then reloads for a bit, then goes…then pauses reloads etc. Basically, I can’t see any file previews.

Thanks for the site update Carmen!

4606 posts
  • Envato Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
  • Beta Tester
  • Contributed a Tutorial to a Tuts+ Site
+6 more
KingDog Staff says



i need to download my files asap for work use. my boss cannot wait any longer, can you email me my files which i purchased? i write to graphicriver support and no one reply me.
Are the files not in your Download area? Hover over your user name and you should see the Download link. Thanks!
i can see in the doload area but always failed at the 70% or 80%. alway 173/249mb

Make sure you’re not using any download manager and then open a ticket with Support. Thanks!

11 posts
  • Bought between 500 and 999 items
  • Has been a member for 2-3 years
tbp007 says

Okay, I was wondering what happened to my balance… Is this changing balances as well? Because my balance does not reflect my recent deposits.

3 posts
  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
TommyKoncept says

Awesome support! Thanks & Good Luck :)

1 post
  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
opravecek says

God bless your Support Team ; ) .. tons of txs Carmencita !

4606 posts
  • Envato Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
  • Beta Tester
  • Contributed a Tutorial to a Tuts+ Site
+6 more
KingDog Staff says

Okay, I was wondering what happened to my balance… Is this changing balances as well? Because my balance does not reflect my recent deposits.

I don’t believe it should have. You may want to open up a ticket so that we can check it out for you.

2 posts
  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
frontrowpg says

I’m back to no esupport and now can’t download purchased files. I have one i need to download asap.

4606 posts
  • Envato Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
  • Beta Tester
  • Contributed a Tutorial to a Tuts+ Site
+6 more
KingDog Staff says

I’m back to no esupport and now can’t download purchased files. I have one i need to download asap.

Strange. I don’t see anything wrong with your download area and the support ticket system seems to be up and running fine. What kind of error or trouble are you having?

2 posts
  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
frontrowpg says

Strange. I don’t see anything wrong with your download area and the support ticket system seems to be up and running fine. What kind of error or trouble are you having?

It seems to have fixed itself. Odd.

2 posts
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
nrandazzo says

I am still unable to purchase anything via PayPal. When do you anticipate this being done?

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