(Locked) Update on Payment, Search and Support Ticket Issues

wantolla said
Hello someone kindly staff can answer my question? Can I buy a theme with paypal or credit card?? thanks

Yes you can

wantolla said
you are part of the staff?

TNL3542 said

wantolla said
you are part of the staff?

im just a loyal buyer

KingDog said

TNL3542 said

wantolla said
you are part of the staff?

im just a loyal buyer

And a fine looking wolf.

lol thanks you should see the one i have on my profile

I’m already two weeks that I can not make purchases … what’s happening with my cards this all ok, the problem must be the connection between PayPal and the website .. because I tried to buy other cards and also happens the same message, eg purchase of Your Facebook Timeline Cover Bundle Vol.5 was unable to be processed by PayPal Please try using a different credit card, or we Also support Moneybookers deposits. I can shop at other sites and not here … might help some Sorry for the mistakes of the text, I am using a translator

andreamazonas2 said
I’m already two weeks that I can not make purchases … what’s happening with my cards this all ok, the problem must be the connection between PayPal and the website .. because I tried to buy other cards and also happens the same message, eg purchase of Your Facebook Timeline Cover Bundle Vol.5 was unable to be processed by PayPal Please try using a different credit card, or we Also support Moneybookers deposits. I can shop at other sites and not here … might help some Sorry for the mistakes of the text, I am using a translator

Have you opened up Support ticket yet? – http://support.envato.com/index.php?/Live/Tickets/Submit

Support will be happy to look into it for you. Thanks!

Why is the support so horrible and slow? I’ve been waiting two days and they haven’t resolved any of my tickets.

mosseri said
Why is the support so horrible and slow? I’ve been waiting two days and they haven’t resolved any of my tickets.

It really depends what your ticket was about and who was best equipped to handle it. It’s still the weekend in Australia, so if it had to go to someone in the office that could be why. Let me know your ticket number and I can look into it for you. Thanks!

off topic: hey travis i sent you a email from your profile.. check it out when you get the chance

Can you take a look on my ticket please… same paypal issue… #EOG-809-93976