107 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Won a competition
  • Made it to the Authors' Hall of Fame
+7 more
DOTonPAPER says

Short Story:

Got a new item … after first 3 ratings I got 4 stars. I buyer had a problem asked for support, he said he rated the item 1 star (my item general score was 3), but the problem was fixed (wasn’t my plugin :D) and he said he updated the rating to 4.

The problem was that my items still had a 3 star.

“You sure?”
“Yes, and probably I will rate it 5 because is exactly what I need.”

The buyer has a few more questions … but the general rating is still 3. “What about the rating?”
“Sure I updated it.”

You realize I couldn’t believe it. New item with a 3 rating, but I had some positive feedback and I didn’t receive any complaints to suggest the general rating of 4 in the first place.

What do I do know … I couldn’t accuse the buyer of lying (maybe he did actually gave me a good rating), so I wanted to test if the system actually is OK.

I created a second account and bought my own item (I know I’m a jerk) and I gave myself a rating of 5, general rating jumped to 4, after I changed the rating to 1. The general rating stayed to 4. It should have been 3 if not 2. WHY DIDN ’T IT CHANGE ?

I would have contact support but you have a response time worst then mine … and I got married last weekend and being upset at the moment is an understatement. Also I will like a refund for the purchase I have done to test this.

Thanks

5973 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 4 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog Envato team says

Marius, Support will be the only ones able to address this for you. Thanks!

3658 posts Ruben Bristian
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+10 more
KrownThemes says

I already pointed this out sometime ago, but by the time support got to me, the rating already increased(someone rated the item 5 stars, so it got back to 5 stars). But i am also 99% sure that updating a rating doesn’t work :) and i know because i’ve also tested it :D

107 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Won a competition
  • Made it to the Authors' Hall of Fame
+7 more
DOTonPAPER says

Marius, Support will be the only ones able to address this for you. Thanks!

I wrote to them to. I hope they answer fast.

2541 posts
  • Has referred 10+ members
  • Has sold $100+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Located in United States
+9 more
CreatingDrew says


Marius, Support will be the only ones able to address this for you. Thanks!
I wrote to them to. I hope they answer fast.
It will need to go to the devs for inspection. Most likely the ratings get updated on the server end every x hours or so. Thanks for sending in a ticket, if you message me the ID I ’ll try to take a look sometime today. :)
107 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Won a competition
  • Made it to the Authors' Hall of Fame
+7 more
DOTonPAPER says



Marius, Support will be the only ones able to address this for you. Thanks!
I wrote to them to. I hope they answer fast.
It will need to go to the devs for inspection. Most likely the ratings get updated on the server end every x hours or so. Thanks for sending in a ticket, if you message me the ID I ’ll try to take a look sometime today. :)

The ticket id is 244902. Thanks

2541 posts
  • Has referred 10+ members
  • Has sold $100+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Located in United States
+9 more
CreatingDrew says




Marius, Support will be the only ones able to address this for you. Thanks!
I wrote to them to. I hope they answer fast.
It will need to go to the devs for inspection. Most likely the ratings get updated on the server end every x hours or so. Thanks for sending in a ticket, if you message me the ID I ’ll try to take a look sometime today. :)
The ticket id is 244902. Thanks
Done, thank you :)
6122 posts
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $125,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+8 more
VF says

I don’t know if this is related but once observed that one of my item with around 1500 sales didn’t receive even single rating for more than 150 continuous sales. Later it was ok but number of ratings seems to be too low than average, for example 1 rating out of 21 sales which is too low not to doubt.

3752 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Located in Spain
  • Has sold $125,000+ on Envato Market
  • Helped several times protecting Envato Market against copyright violations
+9 more
pezflash says

But i am also 99% sure that updating a rating doesn’t work :) and i know because i’ve also tested it :D

Dirty guy should say under your avatar :P

3658 posts Ruben Bristian
  • Sells items exclusively on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $500,000+ on Envato Market
  • Has been part of the Envato Community for over 6 years
+10 more
KrownThemes says


But i am also 99% sure that updating a rating doesn’t work :) and i know because i’ve also tested it :D
Dirty guy should say under your avatar :P
:P

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by