2 posts
  • Has been part of the Envato Community for over 4 years
  • Sells items exclusively on Envato Market
pamma
says

Hi everyone

I have a problem with the upload ..I checked everything, trying to overcome the problems for the past few days, but without success. I have contacted support but they seem a bit presumptuous.. I use ftp transfer,and files is on the server but I can’t sumbit description…... Any help from u guys?

Thanks

3439 posts
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
+1 more
organicbee
says
Hi everyone

I have a problem with the upload ..I checked everything, trying to overcome the problems for the past few days, but without success. I have contacted support but they seem a bit presumptuous.. I use ftp transfer,and files is on the server but I can’t sumbit description…... Any help from u guys?

Thanks

upload with the ftp then go to my account > upload(its in the sidebar)

2 posts
  • Has been part of the Envato Community for over 4 years
  • Sells items exclusively on Envato Market
pamma
says

Thanks for replay..

Yes,my files is alredy on the server I know all steps but when sumbiting description and files via sumbit form I got… 500 error

3439 posts
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
+1 more
organicbee
says

double check and make sure your uploading the right file types ie. main.zip thumb.jpg/png preview.zip

431 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 1+ members
  • Located in Australia
  • Has been a beta tester for an Envato feature
+9 more
john
says

Hey Pamma,

I couldn’t find your 500 page in the logs – can you open a support ticket and supply (as close to accurate as possible) the time that you had the problem and then one of us can look into it.

4 posts
  • Has been part of the Envato Community for over 5 years
diniv
says

i got the same problem every time i upload via submit form i got 405 not allowed page…

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