675 posts
  • Exclusive Author
  • Won a Competition
  • Most Wanted Bounty Winner
  • Sold between 10 000 and 50 000 dollars
  • Philippines
  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
+1 more
dexterous says

Hi All,

Though I have logged a support ticket, I just wanted to know from all of you that – Is anyone else also facing any uploading issues for new items? Or is it just me?

After I select the item, the uploader with the truck icon shows ‘processing…’ and then everything freezes :(

Could the cause be that I created the zip file from windows explorer (Compress folder in context menu) and not actually by using winzip? But in the past I always have done like that and there was no issues with uploading.

1912 posts
  • Exclusive Author
  • Envato Staff
  • Support Staff
  • Sold between 10 000 and 50 000 dollars
  • Attended a Community Meetup
  • Canada
  • Bought between 50 and 99 items
  • Has been a member for 6-7 years
+3 more
TPN Staff says

Try uploading w/ another browser.

2163 posts
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Exclusive Author
  • Has been a member for 5-6 years
  • Sold between 10 000 and 50 000 dollars
  • Grew a moustache for the Envato Movember competition
  • Beta Tester
  • Bought between 50 and 99 items
  • Canada
Nitro_Themes says

Hey I had the same problem i used FF and i had to re-install FF then it worked.

You can also try IE

Cheers

675 posts
  • Exclusive Author
  • Won a Competition
  • Most Wanted Bounty Winner
  • Sold between 10 000 and 50 000 dollars
  • Philippines
  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
+1 more
dexterous says

I tried with Firefox, Google chrome and also with Apple’s Safari. Tonight I will try re-installing firefox. Thanks for suggestions.

by
by
by
by
by
by