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suavedesign
says

I purchased a template, and when I went to install themes- upload, I tried uploading the zipped folder, and after waiting for a very long time, I got an error.

Anyone knows why? Thanks.

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charlie4282
Moderator
says

Almost certainly you are trying to install the wrong folder but – You have no buyer badge on your account?

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Ozabro
says

I purchased a template, and when I went to install themes- upload, I tried uploading the zipped folder, and after waiting for a very long time, I got an error too. Don’t know what is going on.

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Dzinc
says

^ Hi Ozabro, please take a moment to follow the steps from the visual guide below. It will help you to successfully install/activate your WordPress theme.



If you need any further assistance, don’t hesitate to ask. Good luck.

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Ozabro
says

Error says “The uploaded file exceeds the upload_max_filesize directive in php.ini.”

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Dzinc
says

Hi again Ozabro, can you please tell us the name of theme/template you’re referring to?

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Ozabro
says

Cygnus – Minimalist Business Wordpress Theme 8

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Dzinc
says

You might want to post the issue directly to the author here. The link takes you to the item’s Comments section, where you can also browse previous posts for troubleshooting.

Just leave the author a quick comment and he’ll gladly point you in the right direction. Be sure to also check the theme’s dedicated support forum for additional troubleshooting. Good luck.

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enFusionThemes
says

The error you are talking about is not because of the theme. Its a server issue. If you want, send me the login info via the message form on my profile and i will fix this for you.

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