6 posts
  • Has been part of the Envato Community for over 3 years
  • Has sold $1,000+ on Envato Market
  • Located in France
tristanbm
says

Hi,

“Release Forms must be a zip containing a ’.pdf’, ’.jpg’ or ’.png’, got a zip containing ’.zip’ Got a zip containing ’.zip’... “

Same for me, I always have this message. Josh, you helped me one time but I can’t send you an email each time I upload a MR… When will PhotoDune have a normal and simple way to add MR to files ? Please… I didn’t upload any files till 2 monthes…

461 posts
  • Member of the Envato Team
  • Located in United States
  • Has been part of the Envato Community for over 3 years
  • Joined us in one of our Envato Live Events
+12 more
JoshuaSprague
Envato team
says

I understand we can pile on all our MRs when we ftp but how would anyone (the reviewers) know which MR is for whom?

Hi jarenwicklund! Sorry for the delayed reply, just saw this. It’s actually easier than that. At PhotoDune, all you need to do is add all MR’s associated with the photos you have uploaded and in the back-end the MR’s will be automatically attached to all of them. Really makes things easier for both parties if you ask me :)

Let me know if you have any more questions. – josh

461 posts
  • Member of the Envato Team
  • Located in United States
  • Has been part of the Envato Community for over 3 years
  • Joined us in one of our Envato Live Events
+12 more
JoshuaSprague
Envato team
says

Hi,

“Release Forms must be a zip containing a ’.pdf’, ’.jpg’ or ’.png’, got a zip containing ’.zip’ Got a zip containing ’.zip’... “

Same for me, I always have this message. Josh, you helped me one time but I can’t send you an email each time I upload a MR… When will PhotoDune have a normal and simple way to add MR to files ? Please… I didn’t upload any files till 2 monthes…

OK, Based on the error you are getting, I am assuming you are uploading the model releases as a zip file (as it says you should) I think this is a mistake on our end and you should try one more time and this time do not zip the model releases, rather just place them all in the model_releases folder as a jpg, png, or pdf.

Now, if I am mistaken and you have not been uploading a zip file, please let me know.

Thanks for your patience – Josh

6 posts
  • Has been part of the Envato Community for over 3 years
  • Has sold $1,000+ on Envato Market
  • Located in France
tristanbm
says

Hi Josh, Thanks for you answer. Sometimes I uploaded a jpg, sometimes it”s ok, my files are validated, and sometimes it’s not, files are rejected because I “have not send” any MR. The last time it was ok because I wrote to the reviewer that I sent them a zip AND a jpg release, but I can’t write this for each file i send… When they will have a simple way for MR, do you have any idea ? Tristan (sorry for my english)

6 posts
  • Has been part of the Envato Community for over 3 years
  • Has sold $1,000+ on Envato Market
  • Located in France
tristanbm
says

Reviewers are checking my files at this moment. The first file has been accepted, all the other are being rejected because “needs improvment”. This is the same serie, the same model… The joke is on… I sent the release in zip, pdf…

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by