350 posts Premium Website Design
  • Became a Top 20 Author of the Month
  • Had an item that was trending
  • Located in United States
  • Had an item that became a weekly top seller
+7 more
ThemeFusion
says

We have a user who can’t get in touch with support so they came to us. Below is their ticket number, can someone please check this out? They have been trying to make purchases of themes and cant do it due to errors.

ODA-205-36314

Thanks :)

3757 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Located in Spain
  • Has sold $125,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
+11 more
pezflash
says

Not sure if it could come from same bug, but today two users has contacted me to check other options for purchasing, as they have tried to make an account here and they couldn’t.

822 posts
  • Has been part of the Envato Community for over 6 years
  • Has been a beta tester for an Envato feature
  • Located in India
  • Sells items exclusively on Envato Market
+1 more
laranz
says

tweet the support team with the ticket id :)

2778 posts
  • Helped improve Envato sites by detecting a security issue
  • Member of the Envato Team
  • Helped several times protecting Envato Market against copyright violations
  • Taught a course or tutorial on Tuts+
+23 more
contrastblack
Envato team
says

Got it and forwarded to Support.

Thanks for your help in helping the User :D

Locking this up.

L.E: user has been replied to.

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